Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
I accidently ordered the wrong frames and Mario was super helpful with helping me out with my mistake. Very smooth and easy interaction.
By Haloman
Response from LensDirect.com· Apr 14, 2026
Hello Haloman! We’re so glad Mario was able to help fix the mix-up and make the process smooth and easy for you. We’ll be sure to share your kind words with him he’ll really appreciate it!
Djanna was so patient in helping me with an order I placed. She resolved everything for me and I am excited to receive my new order of contacts!
By Maria P.
Response from LensDirect.com· Apr 14, 2026
Hello Maria! We’re so glad to hear that Djanna was patient and helpful in getting everything sorted out for you. It’s great to know you’re excited about your new contacts we hope you love them!
It was quickly handled.
By Tiffany P.
Response from LensDirect.com· Apr 14, 2026
Hello Tiffany! We’re glad to hear everything was handled quickly for you. We appreciate you taking the time to share your experience!
She was just very kind and straight forward! Thanks to Kissel!!!
By Zing
Response from LensDirect.com· Apr 17, 2026
Hello Zing! We’re glad to hear Kissel was kind and straightforward in assisting you. We’ll be sure to share your appreciation with her—she’ll be happy to know she made a positive impression!
It took a little longer than expected for my last purchase, which was my 5th. Lens replacement for a tough pair of glasses - Oakley Neo Jackets. It took extra time but the end product is perfect. Customer service was responsive, product is stellar, and could not be happier. Purchased 3 previous lens replacements and my contacts from them and nothing but quality product, good communication, and great service. The extra time it took (just over an extra week) was a bit frustrating but was completely worth it - the frame is challenging and brand new (released this year), and they did a fantastic job.
By Ian S.
Response from LensDirect.com· Apr 17, 2026
Hello Ian! Thank you for your detailed feedback and for being such a loyal customer! We truly appreciate your continued trust in us for both your lens replacements and contact lenses. We understand that the extended turnaround time was a bit frustrating, especially on your most recent order. Challenging frames can sometimes require extra care, but we’re glad to hear the final result was worth the wait and that you’re happy with the quality. It’s also great to know our customer service team kept you informed along the way. Your continued support means a lot to us, and we’re committed to delivering the same high level of quality and service you’ve come to expect. If there’s ever anything you need, we’re always here to help!
I received my new lens replacements, but the progressive field started way to high. Spoke with Jason on chat. In 5 minutes he sent me a mail label to send them back and have them fixed.
By Brian H.
Response from LensDirect.com· Apr 17, 2026
Hello Brian! We’re sorry to hear the initial lenses weren’t quite right, but glad Jason was able to assist you quickly and arrange a return label within minutes. We appreciate your patience and are happy the issue is already being taken care of so your lenses can be corrected. If you need anything else along the way, we’re here to help!
Kadisha was friendly fast and super responsive!
By Elizabeth A.
Response from LensDirect.com· Apr 23, 2026
Hello Elizabeth! We’re glad Kadisha was able to help quickly and make the experience a smooth one. We appreciate the feedback!
Ileana. was awesome- fast kind and accurate- Thank you-
By EML
Response from LensDirect.com· Apr 10, 2026
Hello EML! We’re thrilled to hear that Ileana provided fast, kind, and accurate support that’s exactly the experience we strive to deliver. We’ll be sure to pass along your kind words to her. Thanks again for taking the time to share!
