Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Jaron responded quickly and solved my problem immediately. Great customer service.
By Andrew M.
Response from LensDirect.com· Apr 17, 2026
Hello Andrew! We’re glad to hear Jaron responded quickly and was able to resolve your issue right away. It’s great to know you had a positive experience with our customer service. We’ll be sure to share your kind words with him!
Very prompt response without question and answered my question/concern immediately and succinctly.
By Jared
Response from LensDirect.com· Apr 17, 2026
Hello Jared! We’re glad to hear you received a prompt response and that your question was answered clearly and efficiently. We appreciate you taking the time to share your experience!
I placed an order for contact lenses on April 8th. I checked the status of the order on the 10th. It stated that the prescription expired. It required an updated prescription. I uploaded a new prescription. The website showed the photo uploaded. I checked again Monday, and inquired about the status. I received a response asking for an updated prescription. I did the same today. I received a very nice response asking for an updated prescription. I decided to call the 800 number. I spoke with Ileana. She was very polite, and patient with me. I had a problem trying to email, or text the new prescription. I finally was able to text the prescription. She immediately responded and told me she received the updated prescription. She submitted and verified it. She told me when to expect it to be shipped. I’m very well satisfied with her assistance.
By Carol B.
Response from LensDirect.com· Apr 17, 2026
Hello Carol! We’re sorry for the confusion and repeated requests regarding your prescription—that’s certainly not the experience we aim to provide. That said, we’re very glad Ileana was able to step in and assist you with patience and professionalism. It’s great to hear she helped resolve the issue, confirmed receipt of your prescription, and provided clear expectations for shipping. We’ll be sure to pass along your kind words to her. We truly appreciate your understanding and are happy everything was ultimately resolved to your satisfaction. If you need anything further, we’re always here to help!
Bibi was great. Completely explained everything to me with an upbeat attitude. Delighted to work with Bibi
By Tina S.
Response from LensDirect.com· Apr 23, 2026
Hello Tina! We’re so glad Bibi took the time to walk you through everything clearly and made the experience enjoyable with such a positive attitude. We’ll be sure to pass along your kind words!
Chela, and everyone at Lensdirect, have been very helpful. I have ordered and received products from them many times, and will again. Thank you!
By Sativa
Response from LensDirect.com· Apr 23, 2026
Hello Sativa! Thank you for your continued support it really means a lot to us. We’re glad Chela and the team have been consistently helpful throughout your orders, and we look forward to serving you again!
well first I discussed the order and lenses with Jaron and he was wonderful and then followup with Djanna and it was good also, great company and great discount for veteran's, appreciate that... sending glass frames today...
By Nordic Fire I.
Response from LensDirect.com· Apr 23, 2026
Hello Nordic! We’re glad Jaron was able to get you started on the right foot and that Djanna provided a smooth follow-up. It’s also great to hear you’re happy with the veteran discount we truly appreciate your support. We’ll keep an eye out for your frames and take good care of the rest!
Thank you Bibi for making my customer service issue seamless, polite and caring. A great employee!
By Liz D.
Response from LensDirect.com· Apr 23, 2026
Hello Liz! We’re so glad Bibi made your experience smooth and handled everything with care and professionalism. We’ll be sure to share your feedback—she’ll really appreciate it.
Excellent customer service with DJanna....Hope spelling ss correct...My questions were answered...above and beyond service.
By B. L. R.
Response from LensDirect.com· Apr 23, 2026
Hello B.L! Djanna will be happy to hear she was able to answer your questions and go above and beyond for you. We really appreciate you taking the time to share your experience with us!
