Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Djanna was so friendly and helpful! Answered all my questions and was very fast. Best customer service I’ve experienced in awhile!!
By joli D.
Response from LensDirect.com· Apr 23, 2026
Hello Joli! We’re really happy to hear Djanna was able to help you so quickly and thoroughly, and that she made the experience such a positive one. Thanks for sharing your feedback we appreciate it!
Djanna responded incredibly quickly to my question about the lens replacement process and gave me the answer i was hoping for.
By HANNAH C.
Response from LensDirect.com· Apr 23, 2026
Hello Hannah! We’re happy to hear Djanna was able to respond so quickly and provide the information you needed about the lens replacement process. Thanks for sharing your experience we really appreciate it!
Lexie was very cordial and professional and answered my question thoroughly.
By DeRon L.
Response from LensDirect.com· Apr 23, 2026
Hello DeRon! We’re glad to hear Lexie was cordial, professional, and able to answer your question thoroughly. Thanks for sharing your experience!
Had an unusual request and Haven took such great care of me. I feel she went above and beyond to help get me sorted. Best customer service interaction I’ve had. Thank you.
By Gregory M.
Response from LensDirect.com· Apr 23, 2026
Hello Gregory! We’re really glad to hear Haven was able to take great care of your request and go the extra mile to help get everything sorted. It’s great to know the experience stood out so positively for you thanks for sharing your feedback!
Mario was great and very helpful!
By Suzanne
Response from LensDirect.com· Apr 23, 2026
Hello Suzanne! We’re glad to hear Mario was great and helpful! Thanks for sharing your experience we appreciate it.
KAWSI was wonderful and took care of my needs.
By Robin L.
Response from LensDirect.com· Apr 23, 2026
Hello Robin! Thank you for your feedback! We’re so pleased to hear Kawsi was able to take care of your needs and provide a great experience. We truly appreciate you sharing this!
Sari was a huge help to me! I reached out to get an additional discount that wasn’t reflected when I paid. She quickly remedied the problem! Thank you, Sari!
By Cathy
Response from LensDirect.com· Apr 17, 2026
Hello Cathy! We’re so glad to hear Sari was able to quickly resolve the issue with your discount. We’ll be sure to share your kind words with her—she’ll really appreciate it. Thanks again for taking the time to share your experience!
Kwasi reached back and helped!
By andrew ..
Response from LensDirect.com· Apr 17, 2026
Hello Andrew! We’re glad to hear Kwasi followed up and was able to help. We’ll be sure to share your kind words with him—he’ll appreciate it!
