Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
My rep Dion made reordering the contacts very easy, he was very nice.
By L. C.
Response from LensDirect.com· Apr 17, 2026
Hello L! We’re glad to hear Dion made reordering your contacts easy and provided such a pleasant experience. We’ll be sure to share your kind words with him—he’ll really appreciate it!
Chelsea was Amazing and fast, kind and respectful. She took care of me and resolved my issue without further delay.
By Christina H.
Response from LensDirect.com· Apr 17, 2026
Hello Christina! We’re so glad to hear Chelsea was fast, kind, and respectful, and that she was able to resolve your issue without delay. We’ll be sure to share your kind words with her—she’ll really appreciate it!
Mario was incredibly helpful with my recent order. Polite and worked through the issue with professionalism.
By Michael L.
Response from LensDirect.com· Apr 17, 2026
Hello Michael! We’re glad to hear Mario was incredibly helpful with your recent order and handled everything with politeness and professionalism. We’ll be sure to share your kind words with him—he’ll really appreciate it!
Adelita was very helpful
By Rekif R.
Response from LensDirect.com· Apr 17, 2026
Hello Rekif! We’re glad to hear Adelita was able to help you. We’ll be sure to share your kind words with her—she’ll appreciate it!
Kissel was very nice and helped me with redeeming my points. Would definitely recommend!
By Kalissa A.
Response from LensDirect.com· Apr 17, 2026
Hello Kalissa! We’re glad to hear Kissel was helpful and made redeeming your points easy. We’ll be sure to share your kind words with her—she’ll really appreciate it. Thanks for recommending us!
Jaron was super helpful! I had a great experience!
By Emily
Response from LensDirect.com· Apr 17, 2026
Hello Emily! We’re glad to hear Jaron was super helpful and that you had a great experience. We’ll be sure to share your kind words with him—he’ll really appreciate it!
Lexie was persistent and found a solution to my problem.
By Claudia
Response from LensDirect.com· Apr 23, 2026
Hello Claudia! We’re glad to hear Lexie stayed on top of things and was able to find a solution for you. Thanks for sharing your experience we appreciate the feedback!
Resolved my issue, very nice and professional
By Denise A.
Response from LensDirect.com· Apr 23, 2026
Hello Denise! We’re glad to hear your issue was resolved and that the support you received was both nice and professional. Thanks for sharing your experience!
