Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
The representative Djanna was patient and clear in her explanations and facilitated what I need quickly and responsibly.
By Bonnie L.
Response from LensDirect.com· Apr 17, 2026
Hello Bonnie! We’re so glad to hear that Djanna was patient, clear in her explanations, and able to assist you quickly and responsibly. We’ll be sure to pass along your kind words to her—she’ll truly appreciate it. If you ever need anything else, we’re here to help!
They’re usually quite responsive. Lexie was instrumental in solving an issue with one of my orders.
By Ana F.
Response from LensDirect.com· Apr 17, 2026
Hello Ana! We’re glad to hear you’ve found our team to be responsive, and that Lexie was instrumental in resolving the issue with your order. We’ll be sure to share your kind words with her—she’ll really appreciate it!
Jaron was very helpful and resolved my issue very quickly.
By Joseph S.
Response from LensDirect.com· Apr 17, 2026
Hello Joseph! We’re glad to hear Jaron was able to assist you and resolve your issue so quickly. We’ll be sure to pass along your kind words to him—he’ll really appreciate it!
Chelsea was very professional 👏
By ALEXIUS U.
Response from LensDirect.com· Apr 17, 2026
Hello Alexius! We’re glad to hear Chelsea provided you with professional service. We’ll be sure to share your kind words with her—she’ll appreciate it!
Reasonable prices, good experience communicating on chat with Darcel. As this was an initial contact, I cannot review the lenses at this time.
By Paul
Response from LensDirect.com· Apr 17, 2026
Hello Paul! We’re glad to hear you had a good experience communicating on chat with Darcel and found our pricing reasonable. We appreciate you taking the time to share your initial impressions, and we hope you’ll be just as satisfied once you’ve had a chance to try your lenses. If you need anything in the meantime, we’re here to help!
Helped out by of not getting a delivery by provided another replacement package
By Lilly M.
Response from LensDirect.com· Apr 17, 2026
Hello Lily! We’re glad we were able to help by arranging a replacement package to ensure you received your order. We appreciate your patience and are happy everything was resolved for you. If you need anything else, we’re here to help!
Kissel was very helpful! I explained my problem she helped me immediately and painlessly, it was honestly a great customer service experience for me considering I was stressed out when I called.
By Annika
Response from LensDirect.com· Apr 17, 2026
Hello Annika! We’re so glad to hear that Kissel was able to help you quickly and make the process smooth and stress-free, especially when you were feeling stressed. We’ll be sure to share your kind words with her—she’ll really appreciate it. We’re happy we could turn things around for you!
Great customer service
By DC
Response from LensDirect.com· Apr 17, 2026
Hello DC! We’re glad to hear you had a great customer service experience. We appreciate you taking the time to share it!
