Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Lexie reached out immediately to let me know she was there for me if I had any questions and keeping me on track with the process. Thank you Lexie!
By Teresa P.
Response from LensDirect.com· Apr 17, 2026
Hello Teresa! We’re glad to hear Lexie was proactive in reaching out and helped keep you informed and on track throughout the process. We’ll be sure to share your kind words with her—she’ll really appreciate it!
BIBI was understanding and a great listener and immediately solved the issue that caused the problem.
By One
Response from LensDirect.com· Apr 17, 2026
Hello One! We’re so glad to hear that Bibi was understanding, attentive, and able to resolve the issue right away. We’ll be sure to share your appreciation with her—she’ll be happy to know she made a difference!
Haven did a great job processing the order, we appreciated her in making sure the order went through and helping us update the prescription. Thank you, Jack
By Jack N.
Response from LensDirect.com· Apr 17, 2026
Hello Jack! We’re glad to hear Haven did a great job processing your order and helping update your prescription. We’ll be sure to share your appreciation with her—she’ll be happy to know she made the process smooth for you!
The rep was polite and quick to resolve the issue.
By Horace
Response from LensDirect.com· Apr 17, 2026
Hello Horace!We’re happy to hear that our representative was polite and able to resolve your issue quickly. Providing efficient and courteous service is always our goal, and we appreciate you taking the time to share your experience.
Mario was very helpful in helping me. I am looking forward to getting my lens. Thank you Mario.
By Dee M.
Response from LensDirect.com· Apr 17, 2026
Hello Dee! Thank you for your kind words! We’re glad to hear that Mario was able to assist you and make your experience a positive one. We’ll be sure to pass along your appreciation to him. We’re excited for you to receive your lens and hope you enjoy it don’t hesitate to reach out if you need anything else!
I sent in the wrong prescription and needed to return the contact lenses for the right ones. Bibi, Lexie,Djanna, and Nyah really took care of everything for me and I now have the right lenses. Thank you all!
By Gregory E.
Response from LensDirect.com· Apr 17, 2026
Hello Gregory! e’re so glad everything was sorted out smoothly and that you were able to get the correct lenses. Bibi, Lexie, Djanna, and Nyah will be happy to know they made a difference your appreciation means a lot. If you ever need assistance again, we’re always here to help!
Kadisha was very helpful. I thought I would have to cancel and reorder my contacts, but she was able to update the existing order. I was grateful for this streamlined approach. Kadisha also updated my shipping via the chat. It was all so simple. Kadisha was great.
By Victoria N.
Response from LensDirect.com· Apr 17, 2026
Hello Victoria! We’re so glad Kadisha was able to update your order and shipping without the need to cancel and reorder that kind of smooth, efficient service is exactly what we strive for. We’ll be sure to pass along your kind words to her. We appreciate your feedback and are happy everything was made simple for you!
Djanna was very helpful. Thanks.
By Jan
Response from LensDirect.com· Apr 17, 2026
Hello Jan! Thank you for your feedback! We’re glad to hear Djanna was able to assist you. We’ll be sure to share your kind words with her—she’ll really appreciate it!
