Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Bibi was polite and solved the issue i had with my order with no problem ! Great customer service! :)
By Jasmylet G.
Response from LensDirect.com· Apr 23, 2026
Hello Jasmylet! We’re happy to hear Bibi was able to resolve your order issue quickly and provide such great service. Thanks for sharing your experience!
LensDirect is quick, responsive, and a joy to work with . Kadisha was quick in communication and everything was handled wonderfully. I will definitely be working with them again!
By Mike
Response from LensDirect.com· Apr 23, 2026
Hello Mike! We’re really glad to hear you had such a smooth and positive experience, and that Kadisha was quick and helpful in getting everything handled. Thanks for sharing your feedback we look forward to working with you again!
Sari was awesome! Give her a raise!
By Bill
Response from LensDirect.com· Apr 23, 2026
Hello Bill! We’re glad to hear Sari made a great impression—thanks for sharing your feedback!
I needed to cancel my order and Kadisha in customer service was incredibly responsive & helpful!
By Mariel
Response from LensDirect.com· Apr 23, 2026
Hello Mariel! We’re glad to hear Kadisha was responsive and helpful in getting your order cancellation taken care of smoothly. Thanks for sharing your experience we appreciate it!
Bibi did a great job in helping me. Excellent customer service.!
By Jeff C.
Response from LensDirect.com· Apr 23, 2026
Hello Jeff! We’re happy to hear Bibi was able to help you and that you had a great customer service experience. Thanks for sharing your feedback!
Bibi was quick and helpful.
By Joe C.
Response from LensDirect.com· Apr 23, 2026
Hello Joe! We’re glad to hear Bibi was quick and helpful ! Thanks for sharing your experience!
Efficient service by Lexie
By Mitch B.
Response from LensDirect.com· Apr 23, 2026
Hello Mitch! We’re glad to hear Lexie provided efficient service—thanks for sharing your experience!
Djanna was amazing and extremely helpful. I appreciate the quick response and wonderful help.
By Jenna S.
Response from LensDirect.com· Apr 23, 2026
Hello Jenna! Really appreciate you taking the time to share this. Glad Djanna was able to jump in quickly and provide the kind of helpful support that made things easy for you. We’ll be sure she sees your feedback thank you for choosing us!
