Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Great service and fast support. Sherine was very helpful and made the process easy. Highly recommend LensDirect!
By Ngan D.
Response from LensDirect.com· Apr 23, 2026
Hello Ngan! We’re happy to hear Sherine made the process easy and provided fast, helpful support. We really appreciate the recommendation and are glad you had a smooth experience with us.
Jared was very helpful wiyh my sutuation.
By Merrill K.
Response from LensDirect.com· Apr 23, 2026
Hello Merrill! We’re glad to hear Jared was helpful with your situation and able to assist you. Thanks for sharing your experience!
Outstanding customer service. Had to remake my glasses 2 times, no argument at all from them. Happy to make me happy
By EDWARD
Response from LensDirect.com· Apr 23, 2026
Hello Edward! We’re really glad to hear the team was able to make things right for you, even through the adjustments. Getting everything just right is important, and we appreciate your patience throughout the process. Thanks for sharing your experience!
Haven was very helpful and knowledge. In a jiffy, all was taken care of
By Brina H.
Response from LensDirect.com· Apr 23, 2026
Hello Brina! We’re glad to hear Haven was able to help you quickly and take care of everything so smoothly. Thanks for sharing your experience we appreciate it!
Haven was very helpful, and made communication via email a breeze. Couldn’t have asked for a better experience!
By Miriam E.
Response from LensDirect.com· Apr 23, 2026
Hello Miriam! We’re so happy to hear Haven made everything easy and smooth over email. Clear, helpful communication can make all the difference, and it’s great to know your experience was such a positive one. Thanks for sharing your feedback!
Sherine was very nice and I had No trouble making the changes in my order, Very please To Talked to 😊
By Cecilia G.
Response from LensDirect.com· Apr 23, 2026
Hello Cecilia! We’re glad to hear Sherine made the process easy and that updating your order went smoothly. It’s great to know you had a pleasant experience speaking with her thanks for sharing your feedback!
the rep Kwasi was great . He took my order. , got my correct prescription and the order has already shipped, Excellent work
By das
Response from LensDirect.com· Apr 23, 2026
Hello Das! We’re glad to hear Kwasi was able to assist you efficiently and get everything processed correctly, from your prescription to shipping. Thanks for sharing your experience
Haven has been very supportive! Love the level communication and guidance.
By Tony A.
Response from LensDirect.com· Apr 23, 2026
Hello Tony! We’re glad to hear Haven has been so supportive and that the communication and guidance made a positive difference for you. Thanks for sharing your experience!
