Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Ileana was polite and professional!
By James M.
Response from LensDirect.com· Apr 23, 2026
Hello James! We’re glad to hear Ileana made a positive impression with her professionalism and courteous service. We’ll be sure to share your feedback with her.
Extremely helpful customer care. Chelsea was fantastic, responsive, great attitude, proactive. Couldn't ask for more. Thank you
By DDR
Response from LensDirect.com· Apr 23, 2026
Hello DDR! We’re really glad to hear that Chelsea delivered such strong support and made the experience smooth for you. Being responsive, proactive, and helpful is exactly what we aim for, so it’s great to know it came through. We appreciate you taking the time to share this!
Kwai’s response was very polite and helpful!
By Lydia I.
Response from LensDirect.com· Apr 23, 2026
Hello Lydia! We’re happy to hear Kwai was polite and helpful in assisting you. We’ll be sure to pass along your kind words to them.
Mario was extremely helpful and answered all of my questions. Very professional. Great asset to the company.
By Ricky P.
Response from LensDirect.com· Apr 23, 2026
Hello Ricky! We’re glad to hear Mario was able to help you so thoroughly and that he provided clear, professional support. It’s great to know all your questions were answered thank you for sharing your experience!
Haven demonstrated exceptional customer service. She is a credit to your organization.
By Sean M.
Response from LensDirect.com· Apr 23, 2026
Hello Sean! We’re so glad to hear Haven delivered exceptional service and made such a positive impression. We’ll be sure to pass your kind words along to her they’ll mean a lot.
Very helpful, very accommodating, and got done what I needed with a pleasant and helpful .attitude
By Rhonda
Response from LensDirect.com· Apr 23, 2026
Hello Rhonda! We’re happy to hear the experience was so helpful and accommodating, and that everything you needed was taken care of with a positive attitude. Thanks for taking the time to share your feedback we really appreciate it!
Thank you Chela!!! You really helped me so much! I appreciate it!
By Marybeth S.
Response from LensDirect.com· Apr 23, 2026
Hello Marybeth! We’re so glad to hear Chela was able to help you and make such a positive difference! Your appreciation means a lot, and we’ll be sure she sees your kind words. Thanks for sharing your experience!
Such a lifesaver !! It was my first time ordering through LensDirect and I was going to cancel my order because I didn’t think it would have got here on time for my vacation but Bibi came up with a quick solution and was very helpful and fast responding! Will definitely be ordering contacts from them again.
By Heidi V.
Response from LensDirect.com· Apr 23, 2026
Hello Heidi! We’re really glad Bibi was able to step in and find a quick solution so your order arrived in time for your trip. That kind of timely, helpful support makes a big difference, especially on a first order. Thanks for sharing your experience we look forward to helping you again!
