Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Lexie st Jules was amazing as she continues to work on solving my issue
By MC
Response from LensDirect.com· Apr 23, 2026
Hello MC! We’re glad to hear Lexie St. Jules has been doing an amazing job supporting you and continuing to work through your issue. We appreciate you sharing your experience and will be sure she sees your feedback.
Djanna had prompt and friendly service ensuring my replacement was sent to me!
By Elisha
Response from LensDirect.com· Apr 23, 2026
Hello Elisha! We’re happy to hear Djanna provided prompt, friendly service and made sure your replacement was taken care of quickly. Thanks for sharing your experience we appreciate it!
Great customer service, thank you to both Bibi and Kwasi for assisting with my order.
By Simon
Response from LensDirect.com· Apr 23, 2026
Hello Simon! We’re really glad to hear you had a great experience. Bibi and Kwasi will be happy to know their assistance made a difference. We appreciate your support and look forward to serving you again!
Solved my problem quickly
By Phillip S.
Response from LensDirect.com· Apr 23, 2026
Hello Phillip! Thanks for sharing your experience don’t hesitate to reach out if you need anything else.
Sari & Vania were very knowledgeable, helpful and patient when communicating with me on 04/10th & 04/13th regarding my lens replacement order and the process for getting my lenses replaced. Thank you both for your support, I appreciate you both and keep up the great work.
By Vira R.
Response from LensDirect.com· Apr 23, 2026
Hello Vira! It’s wonderful to hear how helpful Sari and Vania were throughout your lens replacement process. Clear, patient support can make all the difference, and we’re glad they were able to guide you every step of the way. Your appreciation will definitely be passed along thank you for taking the time to share this!
I was impressed by the prompt and caring response I received regarding my email question—Djanna was wonderful! I also love that LensDirect includes all the technical information for each contact lens (much more than any other site). That was a huge help in making my final selection!
By Beth C.
Response from LensDirect.com· Apr 23, 2026
Hello Beth! We’re so glad to hear Djanna was able to help you so effectively that kind of prompt, caring support is exactly what we aim for. It’s also great to know the detailed lens information made your selection easier; we put a lot of effort into making those specs as clear and useful as possible. Thanks for sharing your experience, and we appreciate your trust in us!
Prompt and helpful service. It was a pleasure dealing with Chelsea today.
By Eric O.
Response from LensDirect.com· Apr 23, 2026
Hello Eric! We’re really happy to hear the service was prompt and helpful, and that Chelsea made your experience a pleasant one. We’ll be sure to pass this along to her she’ll appreciate it.
Jaron was great to work with and successfully took care of me today!
By Bronda D.
Response from LensDirect.com· Apr 23, 2026
Hello Bronda! That’s great to hear! We’re glad Jaron was able to take care of everything for you and make the process go smoothly. We appreciate you sharing your experience and will make sure he hears your feedback.
