Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Answered my questions
By Sean M.
Response from LensDirect.com· Apr 24, 2026
Hello Sean! We’re glad we could answer your questions and assist you. If there’s ever anything more you need, don’t hesitate to reach out—we’re here to help!
Quick and efficient service
By Gregory B.
Response from LensDirect.com· Apr 24, 2026
Hello Gregory! We’re glad to hear you experienced quick and efficient service. We appreciate your support and look forward to helping you again!
Sari was pleasant and explained things well
By Holloman I.
Response from LensDirect.com· Apr 24, 2026
Hello Holloman! We’re glad to hear that Sari provided a pleasant experience and explained everything clearly. We’ll be sure to share your comments with her she’ll really appreciate it. We look forward to assisting you again in the future!
Super friendly and very helpful
By Stephanie K.
Response from LensDirect.com· Apr 24, 2026
Hello Stephanie! We’re glad to hear you had a friendly and helpful experience. We truly appreciate your feedback and look forward to assisting you again!
Lexie was great and such a big help! She was very easy to talk to and made the entire conversation simple and enjoyable. Thank you!
By Michael
Response from LensDirect.com· Apr 23, 2026
Hello Michael! That’s great to hear Lexie will really appreciate this. Making things easy and keeping the conversation comfortable is exactly what we aim for, so it’s nice to know that came through. Thanks for sharing your experience!
I have been texting with Djanna regarding the status of my order. She was very helpful and kept me up to date regarding the status of my order. I initially spoke to Mario regarding the order. I forgot to add my apartment number on the order and it was not delivered and returned to sender. Both Mario and Djanna were very helpful and my issue was resolved. Great customer service
By Jenny P.
Response from LensDirect.com· Apr 23, 2026
Hello Jenny! Thanks for sharing your experience, delivery issues can be frustrating, so it’s great to hear Mario and Djanna kept you informed and got everything resolved. We appreciate your patience!
It was easy to order and cancel via text. Dion from customer service is very helpful and friendly.
By Jing C.
Response from LensDirect.com· Apr 23, 2026
Hello Jing! Thanks for sharing your experience! We’re glad the process felt simple and that Dion was able to assist you in a helpful and friendly way. We appreciate the feedback and are happy everything went smoothly via text.
I bought toric lenses from this company, received it very late, but the postal services were to blame for this, which are extremely inable to work, the company that sold me the lenses corrected the situation and always answered my messages on time, thank them for that
By Aliya A.
Response from LensDirect.com· Apr 23, 2026
Hello Aliya! We’re glad to hear our team was able to stay responsive and support you throughout the delay, even when shipping issues were outside our control. It’s good to know the situation was ultimately resolved and that you felt taken care of along the way. Thanks for sharing your experience we appreciate it!
