Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Lexie made sure she got my lens replacement ordered and scheduled quickly.
By Fergy's T.
Response from LensDirect.com· Apr 28, 2026
Hello Fergy! We’re glad to hear Lexie made sure your lens replacement was ordered and scheduled quickly. We’ll be sure to share your kind words with her.
Sherine was very understanding with any concern I had about my order. Thank you LensDirect for you service.
By Will D.
Response from LensDirect.com· Apr 28, 2026
Hello Will! We’re glad to hear Sherine was understanding and able to address your concerns. We appreciate your kind words and your support!
Lexie was fantastic . My lenses had gone missing and she handled the whole problem with grace , kindness and efficiency .
By Justine P.
Response from LensDirect.com· Apr 28, 2026
Hello Justine! We’re glad Lexie was able to handle the issue with your missing lenses so smoothly. It’s great to hear she did so with grace, kindness, and efficiency—we’ll be sure to share your kind words with her.
Great experience with BiBi. Answered all my questions and was able to give me instructions and directions and order to complete my order.
By Derek S.
Response from LensDirect.com· Apr 28, 2026
Hello Derek! We’re glad to hear BiBi was able to answer your questions and guide you through completing your order. We’ll be sure to share your kind words with her.
Mario made the order simple and even knew what information I needed to submit to my insurance
By Penny
Response from LensDirect.com· Apr 28, 2026
Hello Penny! e’re glad to hear Mario made the ordering process simple and helped guide you on the information needed for your insurance. We’ll be sure to share your kind words with him.
Great customer service . Was very helpful and valued my concern. Thank you for making my concern a priority.
By Melissa A.
Response from LensDirect.com· Apr 24, 2026
Melissa! We’re so glad to hear that you felt your concerns were truly valued and made a priority. Providing attentive and helpful service is very important to us, and we appreciate you taking the time to share your experience. We’re always here if you need anything further!
Haven was very helpful and patient with me helping me to place my order. Thank you, Haven😊
By Pamela P.
Response from LensDirect.com· Apr 24, 2026
Hello Pamela! We’re so glad to hear that Haven was helpful and patient while assisting you with your order. We’ll be sure to share your appreciation with them. Thanks again for choosing us we’re always here if you need anything!
Haven and Adelita were great in answering my questions in a timely manner. Great service!
By Andreas G.
Response from LensDirect.com· Apr 24, 2026
Hello Andreas! We’re glad to hear that Haven and Adelita were able to answer your questions promptly and provide great service. We’ll be sure to share your kind words with them. We appreciate your support and look forward to assisting you again!
