Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Chelsea was great! She was straight to the point and fixed my issue quickly for me. Thank you Chelsea.
By Allison
Response from LensDirect.com· Apr 28, 2026
Hello Allison! We’re glad to hear Chelsea was able to resolve your issue quickly and efficiently. We’ll be sure to pass along your kind words to her.
Dion was great and handled my request.
By BILL
Response from LensDirect.com· May 1, 2026
Hello Bill! We're pleased to hear that Dion handled your request so well and provided a great experience. We’ll be sure to pass along your kind words. If there’s anything else you need, feel free to reach out!
Bibi was prompt and helpful
By Austin W.
Response from LensDirect.com· May 1, 2026
Hello Austin! We're glad to hear that Bibi was prompt and helpful in assisting you. We'll be sure to share your kind words with her. If there's anything else we can help with, please don’t hesitate to reach out!
SARI was wonderful, expedient and professional. Really appreciated her assistance. Great customer service.
By MS
Response from LensDirect.com· Apr 30, 2026
Hello MS! We're so glad to hear Sari provided wonderful, efficient, and professional support. We’ll be sure to share your kind words with her
Kwasi was very helpful with my inquiry reguarding my eyeglass frames
By Frederick D.
Response from LensDirect.com· May 1, 2026
Hello Frederick! We're happy to hear that Kwasi was very helpful with your inquiry regarding your eyeglass frames. We'll be sure to pass along your feedback to him. If you need any further assistance, feel free to reach out anytime!
Very professional and did not push to change my mind.
By Debra
Response from LensDirect.com· May 1, 2026
Hello Debra! We’re glad to hear you had a professional experience and felt supported without any pressure. Providing helpful, respectful service is very important to us. If there’s anything else we can assist you with, please feel free to reach out!
I requested to cancel an order. Chelsea handled it immediately and processed the refund without any issues. This experience was significantly better than what people usually had with other merchandise when canceling orders.
By Jinyu L.
Response from LensDirect.com· May 1, 2026
Hello Jinyu! We’re so pleased to hear that Chelsea was able to handle your cancellation quickly and process your refund smoothly. It’s great to know that your experience stood out positively compared to others. We’ll be sure to pass along your kind feedback to Chelsea. If there’s anything else we can assist you with, don’t hesitate to reach out!
Great place to get contacts! I love how quick they are when receiving orders and how quick their communication is! Chela did an awesome job with my last order!
By Grace
Response from LensDirect.com· May 1, 2026
Hello Grace! We’re so glad to hear you’re enjoying our quick order processing and communication. It’s great to know Chela made such a positive impact on your last order—we’ll be sure to share your kind words with her. We truly appreciate your support and look forward to assisting you again!
