Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Darcel has been very helpful and replied quickly to my emails.
By Ashley
Response from LensDirect.com· Apr 28, 2026
Hello Ashley! We’re glad to hear Darcel was very helpful and quick to respond to your emails. We’ll be sure to pass along your kind words!
I’m delighted with the replacement lenses for my favorite pair of sunglasses! Well worth the wait for postal delivery to be completed. Djanna was prompt and helpful with my questions. Highly recommend LensDirect!!
By Pamela Jo B.
Response from LensDirect.com· Apr 28, 2026
Hello Pamela! We’re so glad to hear you’re delighted with your replacement lenses and that they were worth the wait. It’s great to know Djanna was prompt and helpful in answering your questions. We truly appreciate your recommendation!
Sharissa made my experience with Lens Direct so helpful.. She was amazing in solve the issue and I would highly recommend using them. I am truly looking forward to receiving my new lenses in one of my favorite frames.. that I dare say are now considered "vintage."
By iken
Response from LensDirect.com· Apr 28, 2026
Hello Iken! We’re so glad Sharissa was able to help resolve your issue and make your experience a positive one. She’ll be thrilled to hear your kind words. We hope you love your new lenses especially in those “vintage” frames!
I had great help from Ileana in the Customer Experience team. She helped me deal with an issue that required a refund. Her responses were prompt and super helpful.
By Ryan C.
Response from LensDirect.com· Apr 28, 2026
Hello Ryan! We’re glad to hear Ileana was able to help you with your refund issue and that her responses were prompt and helpful. We’ll be sure to share your kind words with her.
Good customer service.
By Glenn W.
Response from LensDirect.com· Apr 28, 2026
Hello Glenn! We’re glad you had a good customer service experience. We appreciate you taking the time to share it.
Great customers service and replied really fast
By Ann V.
Response from LensDirect.com· Apr 28, 2026
Hello Ann! e’re glad to hear you received great customer service and fast replies. We appreciate you taking the time to share your experience.
Staff answered questions I have in completing order and contacted me for additional information needed .
By BC
Response from LensDirect.com· Apr 28, 2026
Hello BC! We’re glad our team was able to answer your questions and follow up to complete your order. We appreciate you sharing your experience.
Super helpful and quick conclusion to my payment issue! Thank you Sari :)
By Matthew W.
Response from LensDirect.com· Apr 28, 2026
Hello Matthew! We’re glad Sari was able to quickly help resolve your payment issue. We’ll be sure to share your kind words with her
