Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Very polite, helpful, friendly, and was able to resolve my issue
By David
Response from LensDirect.com· Apr 30, 2026
Hello David! We're glad to hear your issue was resolved and that you received polite, friendly, and helpful support. We appreciate you taking the time to share your experience!
🌺RISSA🌺 gave me options for my issue and did everything I asked. She was great.
By Nichole M.
Response from LensDirect.com· Apr 30, 2026
Hello Nichole! We're so glad Rissa was able to provide helpful options and take care of everything you needed. We’ll be sure to pass along your kind words to her!
Very helpful, she went above and beyond to make sure every thing was perfect.
By Zachary S.
Response from LensDirect.com· Apr 30, 2026
Hello Zachary! We're glad to hear you received such helpful support and that everything was made perfect for you. We appreciate you taking the time to share your experience!
Mario was quick with the responses.
By Joan C.
Response from LensDirect.com· Apr 30, 2026
Hello Joan! We're glad Mario was quick to respond and able to assist you. We appreciate you taking the time to share your experience!
Sari was an excellent help, EXTREMELY patient and advisable. Thank you Sari !!
By Anthony B.
Response from LensDirect.com· May 1, 2026
Hello Anthony! We’re delighted to hear that Sari provided such excellent support and took the time to guide you with patience and care. Your kind words will definitely be shared with her. If you need any further assistance, we’re always here to help!
Francine handled my refund quickly and professionally.
By Not Y.
Response from LensDirect.com· Apr 28, 2026
Hello There! We’re glad to hear Francine handled your refund quickly and professionally we’ll be sure to pass along your kind words to her. If you need anything else, we’re here to help.
Called Lens Direct customer service when I could not establish an account on line. Adelita is the customer service representative who prepared my lens repacement orders for my two existing frames. Adelita was excellent, she was a joy to work with. Adelita was professional, knowledgable, and efficient. She is a genuine credit to the Lens Direct company and its customer satisfaction policy.
By Richard G.
Response from LensDirect.com· Apr 28, 2026
Hello Richard! We’re sorry you had trouble setting up your account, but we’re so glad Adelita was able to step in and assist you with your replacement lens orders. It’s great to hear she made the process smooth and enjoyable with her professionalism and efficiency. We’ll be sure to share your kind words with her she’ll really appreciate it.
Mario was helpful and answered my questions promptly.
By Mike B.
Response from LensDirect.com· Apr 28, 2026
Hello Mike! We’re glad to hear Mario was helpful and responded to your questions promptly. We’ll be sure to share your kind words with him!
