Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Kadisha was awesome!
By desmond S.
Response from LensDirect.com· May 1, 2026
Hello Desmond! We’re so glad to hear that Kadisha provided such an awesome experience. We’ll be sure to share your kind words with her. We appreciate you taking the time to leave a review!
Haven was very helpful when I couldn't find my way around the site. He took care of everything for me.
By Lorraine S.
Response from LensDirect.com· May 1, 2026
Hello Lorraine! We’re glad to hear that Haven was able to guide you through the site and take care of everything you needed. We’ll be sure to pass along your kind words to him. We appreciate you taking the time to share your experience!
Djanna gave a prompt response, and a quick assist with my LensDirect account. She made the process of resetting my password simple and easy. I really appreciate her help, and making me feel like a valued customer!
By Bee
Response from LensDirect.com· May 1, 2026
Hello Bee! We’re delighted to hear that Djanna was able to assist you promptly and make resetting your password simple and stress-free. It’s great to know she helped you feel valued throughout the process. We’ll be sure to share your kind words with her. We truly appreciate your support!
Chela was a great help with my order. It's been a while since I last ordered from LensDirect, and Chela made the transaction run smoothly.
By Robert C.
Response from LensDirect.com· May 1, 2026
Hello Robert! We’re so glad to hear that Chela was able to help make your return to ordering with LensDirect smooth and easy. We’ll be sure to share your appreciation with her. We truly value your support and look forward to assisting you again!
Very nice and a pleasure to speak to.
By Krystle N.
Response from LensDirect.com· May 1, 2026
Hello Krystle! We’re glad to hear you had such a pleasant experience. We really appreciate you taking the time to share it with us!
So far so great! Rissa was a tremendous help and addressed my concern quickly and professionally! Thank you!
By Tracy K.
Response from LensDirect.com· Apr 30, 2026
Hello Tracy! We're thrilled to hear that your experience has been great so far. Rissa will be especially happy to know her support made such a positive impact. Providing quick and professional assistance is exactly what we strive for, and it's wonderful to see that reflected in your experience. If you ever need anything else, we're always here to help!
Jaron was such a great help!
By ASIA
Response from LensDirect.com· Apr 30, 2026
Hello Asia! We're so glad to hear that Jaron was such a great help. We'll be sure to pass along your kind words he’ll really appreciate it. If there’s anything else we can assist you with, don’t hesitate to reach out!
I needed to split my payment due to an upgrade to my order. Lexie helped me do that in a quick manner! Very much appreciated!
By Elizabeth C.
Response from LensDirect.com· Apr 30, 2026
Hello Elizabeth! We're glad to hear Lexie was able to assist you quickly with splitting your payment after the upgrade. We know adjustments like that can be time-sensitive, so it’s great to hear everything was handled smoothly. We truly appreciate your feedback and are here if you need anything else!
