Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
I had to reach out to Lens Direct, and I was assisted by Adelita. She provided me with courteous, exceptional customer service. She addressed all my concerns.
Response from LensDirect.com· Jun 3, 2026
Hello There! We're so pleased to hear that Adelita provided courteous and exceptional customer service while addressing all of your concerns. We'll be sure to share your feedback with her. Thank you for choosing us and for taking the time to share your experience!
Great helped me out
By Justin P.
Response from LensDirect.com· Jun 3, 2026
Hello Justin! Thank you for your feedback! We're glad we could help and appreciate you taking the time to share your experience.
KISSEL IS A VERY PROFESSIONAL, POLITE, COURTEOUS LENS DIRECT REPRESENTATIVE SHE HELPED ME WITH EVERYTHING I NEEDED AND SHE ANSWERED ALL MY QUESTIONS LEAVING ME VERY SATISFIED AND HAPPY WITH MY PURCHASE. I WOULD HIGHLY RECOMMEND KISSEL TO ASSIST ANY CUSTOMER WITH LENS DIRECT.
By SHAWN C.
Response from LensDirect.com· Jun 3, 2026
Hello Shawn! Thank you for your wonderful review! We're delighted to hear that Kissel provided professional, polite, and courteous service while helping you with everything you needed. We're so glad she was able to answer all your questions and leave you satisfied and happy with your purchase. We'll be sure to share your kind recommendation with Kissel and the team. Thank you for choosing us and for taking the time to share your experience!
I wanted to make sure that my frames would be accepted for lens replacement. Francine was quick to get back on my request.
By df
Response from LensDirect.com· Jun 3, 2026
Hello DF! We're glad to hear that Francine was quick to respond and helped confirm your frame eligibility for lens replacement. We appreciate you choosing us and taking the time to share your experience!
Bibi was so helpful when working with me on my return. My doctor sent me the wrong prescription so I needed to exchange for the correct one. She was efficient and knowledgeable and got it done for me quickly!
By Katrina H.
Response from LensDirect.com· Jun 3, 2026
Hello Katrina! We're so glad to hear that Bibi was able to assist you efficiently with your return and help get everything sorted quickly with your updated prescription. We’ll be sure to share your feedback with her. We appreciate you choosing us and taking the time to share your experience!
Had issues uploading my prescription and Lexie was a trooper with my bad phone signal and sending her multiple emails with the wrong prescription. Smooth sailing from there. Thanks Lexie!
By Samuel R.
Response from LensDirect.com· Jun 3, 2026
Hello Samuel! We're glad Lexie was able to patiently help you through the prescription upload process and get everything sorted despite the technical issues. We'll be sure to share your kind words with her. We appreciate you choosing us and taking the time to share your experience!
Adelita was so cheery, polite, very professional. Such a nice change from what some other customer service companies can be. TY, Adelita for making my payment so simple for me.
By Raechelle B.
Response from LensDirect.com· Jun 2, 2026
Hello Raechelle! Thank you for taking the time to share your experience. We're delighted to hear that Adelita provided such cheerful, polite, and professional service. Making the payment process simple and stress-free is exactly the kind of support we strive to deliver. We'll be sure to pass along your kind words to Adelita—she'll be thrilled to know she made such a positive impression. Thank you for choosing us!
DeMario was able to help me process my order. He was very friendly, knowledgeable, and helpful. I'm very satisfied with his service. ⭐⭐⭐⭐⭐Excellent customer service👍😀.
By Gail
Response from LensDirect.com· Jun 2, 2026
Hello Gail! We're thrilled to hear that DeMario was able to assist you with your order and provide such friendly, knowledgeable, and helpful service. It's wonderful to know that you were so satisfied with your experience. We'll be sure to share your kind words and recognition with DeMario. Thank you for the 5-star rating and for choosing us!
