Voll und ganz zufrieden
Easy to make an appointment online, short waiting time, friendly and professional service from the staff Einfche Terminabmachung online, Kurze Wartezeit, sympatische und professionelle Bedienung des Personals
By Steve
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
962 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Because LensCrafters. Because Sight. A unique eye care experience tailored to your needs. Because quality.We offer a complete range of premium lens solutions, including leading brands’ latest sun and clear lens technologies. Because eye health.Our independent optometrists care about your vision and want you to see your best daily. They use the latest eye exam technology to offer you a personalized prescription and recommend the right lens or contact lenses.Because style is unique.No matter what style or brand you’re looking for, we have year-long must-have frames from top designer brands. Just the answer you’re looking for.
LensCrafters (lenscrafters.com) has 962 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
962 approved reviews, newest moderated first
Easy to make an appointment online, short waiting time, friendly and professional service from the staff Einfche Terminabmachung online, Kurze Wartezeit, sympatische und professionelle Bedienung des Personals
By Steve
Found some luxury brand sunglasses on SALE after years of waiting for other retail stores to bring down the price on them. They arrived on time, with their special case, and at a great price! So glad I found them online and cannot wait to gift them!
By Ashley G.
Response from LensCrafters· Sep 23, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
I love my new Burberry clear glasses very light and classy. I also would like to give a shout out to the order team very professional in keeping me up to date with my order status thank you.
By Xiomara C.
Response from LensCrafters· Sep 23, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Website was easy to navigate, was able to pick and choose my preference and style of glasses. Lots of options to choose.
By Ray G.
Response from LensCrafters· Sep 23, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Poor service. Very bad experience. Poor staff.instead of refund me back they charged again making sales under their name so can get commission for the sale. They took out the lenses back damaged my RayBan frame and charged twice for nothing the staff should need a replacement for educated professionals they should know what customer is asking rather than taking care of their commission
By Mic
Response from LensCrafters· Sep 20, 2024
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https://luxotticacustomercare.com/lenscrafters/careform,
Easy to order online
By Joe
Response from LensCrafters· Sep 23, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
The online shopping experience with LensCrafters was so easy. Placed an order for prescription glasses, so many options to choose from and received my order within7 days. What a simple process
By Lynda C.
Response from LensCrafters· Sep 23, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
the ease of it all
By David H.
Response from LensCrafters· Sep 17, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!