Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
962 reviews
LensCraftersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Because LensCrafters. Because Sight. A unique eye care experience tailored to your needs. Because quality.We offer a complete range of premium lens solutions, including leading brands’ latest sun and clear lens technologies. Because eye health.Our independent optometrists care about your vision and want you to see your best daily. They use the latest eye exam technology to offer you a personalized prescription and recommend the right lens or contact lenses.Because style is unique.No matter what style or brand you’re looking for, we have year-long must-have frames from top designer brands. Just the answer you’re looking for.
LensCrafters (lenscrafters.com) has 962 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
962 approved reviews, newest moderated first
Massive selection with a great prices, easy to order.
By Joe G.
Response from LensCrafters· Oct 21, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
I bought a 2 new pair of glasses and went back to exchange them, cause I could not use them, causes lots of headache, not able to see, but it turn out to be the frame Takis is an amazing person, take his time to make sure the frame was fit correctly, and I am comfortable with both glasses, I never had any issues with my glasses, whenever he is there he knows, understand, customer, I don't have to go twice to fix my glases, I have progressive lens, the frame has to fit comfortable otherwise its very difficult to wear it,
By Chandini D.
Response from LensCrafters· Oct 14, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Easy to order glasses. Great prices. Use Rakuten for even more cash back.
By Benston J.
Response from LensCrafters· Oct 8, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
It was really easy
By Angie S.
Response from LensCrafters· Oct 8, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
The web site sells rayban product their brick and mortars cannot ( RB7144 Optics). After getting my eye exam at the brick and mortar, i had to leave without compleating my frame and lens pruchase. Had to drive home and order my frames and lenses on line. Very poor experience. Fix it.
By Paul R.
Response from LensCrafters· Oct 4, 2024
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https://luxotticacustomercare.com/lenscrafters/careform,
With the issue I felt like I was in good hands. Thanks
By Kurt C.
Response from LensCrafters· Oct 8, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
The website is easy to maneuver and the sales make it affordable for the brands I want. Fast shipping and boxed well, thanks!
By Angela Hill, U.
Response from LensCrafters· Oct 8, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Great pre sale advice and quick delivery
By Andre
Response from LensCrafters· Oct 21, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
