Excellent service
Excellent service. 3rd time use this company. Will always use them.
By eric F.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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880 reviews
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Lensabl (lensabl.com) has 880 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
880 approved reviews, newest moderated first
Excellent service. 3rd time use this company. Will always use them.
By eric F.
Order arrived as prescribed, but wait time was very long, almost one month.
By William V.
At the moment I have to keep my rating at the lowest level. I ordered two pairs of glasses and was told that was not at all a problem. Turns out that is not at all the case. I have yet to receive more than the one pair of glasses I was sent a few weeks after I ordered them. That means it's been a very long time since I ordered the other pair of glasses. Not sure exactly what the problem is, although the support staff has been extremely responsive. They get a 5 star rating. But, how long does it take to "talk to the lab" to find out what happened? Notification of the order being received was on November 29, 2021. Seems like a very long time not to be able to read.
By culturesgroup
Prescription was verified and contacts were delivered very quickly, great service!
By Patrick T.
Quality lenses and great prices! I made an inquiry to customer service and it was responded to quickly.
By Anne
I’m very happy with the quality of my Lensabl lenses. It’s nice to be able to send in your own frames. I ordered two pairs of glasses. It would have been nice to receive two cleaning cloths instead of just one.
By Cheyenne Beard H.
Love the sound quality and very happy with my purchase. Prescription lenses are great!
By Steve M.
the prescription lenses were fine. the problem was the Bose frames i ordered. they were too small, and there was no other size -- they had to be returned. the problem is, understandably, that prescription lenses can't be restocked. but, if you're going to sell with frames, there needs to be a try-on model -- like ship the frames with a cc deposit to test for size, fit, function, comfort. i got a full refund from Bose and reimbursement on top of that to the value of the Lensabl lenses, because Lensabl was "no refund." you need to fix that model.
By John Z.