LensablReviews of lensabl.com

I can actually not rate the quality of the lenses since I have not received them. I ordered $600 glasses 4 weeks ago with an expected shipping date 5-7 days after order. No proactive updates from Lensabl throughout the entire process. Requests for updates from my side resulted in excuses after excuses and a “oh it’ll be another 3-5 days”. Unacceptable service. You are better off going to a real optometrist.

Hope this helps you decide! Being laid off, I called and asked if Lensabl had a better coupon than the one on their site. TWICE, a rep said "sure, I'll get someone to email or call you!" Great! But they didn't... Finally, I had it with waiting, so went to order - BAM! Out of Stock. Called Support, got the promise of an email when it's back in... cool! But... they didn't. Finally, I saw it was back in stock, and ordered. All good? No, not yet. They delayed the 1/7/21 order without any notification, and I'm still waiting on 1/22 - WTH? When I put in yet another ticket, explaining what a bad 1st order this has been, and suggesting that maybe they cut down their profit on this one, and refund me at least a partial, they turned me down flat, and said that they had no record of any of this. Well, Lensabl, if you didn't that's a training issue with your reps, and if you did, I'm unconvinced you'd do anything different anyways. This is the exact opposite of Zappo's. Zero Stars and never again!

I ordered lens for my sunglasses from Bose. I ordered the gold mirror option. When the lens came, their mirror color was ridiculous and it wasn't even completely a mirror coating. I wasn't able to see clearly so I took it to my doctor to get it checked. He told me that the prescription was incorrect and it was more than he prescribed to me. I wasn't able to read the fourth line from the top during my eye test with that sunglass. So I asked Lensabl to fix it. They told me that they can't refund the amount to me because I am the one who is not able to "adapt" to their lens. They are just fraud. Due to all this, when I checked my credit card statement, I noticed that they had charged me an extra $21.95 separately without explanation.

The ENTIRE experience at Lensibl- from trying to figure out how to order to the eyeglass PIECES I got back in the mail about 8 weeks later has me on fire. These people could not find their butt's with one hand -let alone two. Want to call them about something? SOR-RY! They don't accept phone calls for ANY reason. I sent in two pairs of glasses to these hacks. Either they or the postal service broke one pair of the frames. Accidents happen. I empathically stated, however, to at least be sure to return all of the frame pieces to me (they were steel frames that broke at a weld and I know a jeweler who could repair them) . Lensible eventually sent them back, however, they only sent the bows and not the front portion of the glasses (I have been wearing glasses and am now 63- this was my favorite pair of glasses EVER and Lensible likely broke them and for sure only sent a few parts back. Trying to get resolution has been met with the proverbial sleezy company "dodge": "Were not responsible for X,Y or Z" and "Send pictures" for proof that they did not polish the edges. This company epitomizes every single thing a company can do to infuriate customers. Unless your idea of a good time fun is banging your head against a cinder block wall, DO NOT USE THIS COMPANY.

Please go to a local Walmart instead. I’m being forced to pay a cancellation fees for an order which the company is cancelling. Long story but I don’t think it’s an ethically run company and that’s a big reason for me to write this review.

I sent my glasses to Lensabl for progressive lenses. Unfortunately the prescription I provided was insufficient for them to complete the order. I requested that they cancel the order and return the glasses to me. After deducting $25 from my refund for their shipping cost, I received my brand new Silhouette glasses back with one of the ear pieces broken off. Scary to think what kind of job they would have done on my lenses if they couldn’t even get them back to me in one piece.

Extremely pleased with using this service to get new lenses put into my existing frames. High quality and material of lenses have been offered at a very reasonable price. Would be the only source for my glasses need in future.

I ordered new lens for my sunglasses from Lensabl.com. I chose the color that seemed closest to my original copper brown lens color. I added a note asking them to match the color as close as possible to the original. What I got back after about 3 weeks was an almost totally clear lens that offered no sun protection and was nowhere near the original color. I sent an email with photos showing their web image color and the result in my sunglasses compared to the copper brown original lens. I asked if anyone had bothered to read my note (apparently not). I later read that for a mere $10 additional they would match the original 'as close as possible'. Why did no one let me know that since I had written in my note that I wanted the original color? Is it not worth an email or a phone call to inform me? Result: I found a shop here in town selling the original lens. The same day an optician removed the Lensabl lens and put in the original Costa lens which included polarization - all for less than what I paid Lensabl. Buyer beware! Don't trust the colors on their chart. They also do not offer polarization as an option.