LensablReviews of lensabl.com

I was always skeptical about prescription sunglasses but these are actually perfect without having to sacrifice having stylish sunglasses. Their customer service team also helped me get an issue resolved quickly, they were great

It was less complicated than expected. Customer's communications needs to be changed since the present emailing takes too much time and in some cases quite a bit of explanation for minor problems that could be resolved quickly in a phone conversation, or even chat.

Another example of your disorganization...I already reviewed this on March 20th and another review is requested. Here goes: Lensabl is the worst online merchant I've ever dealt with. Website information is either misleading or incomplete (eg. 1 month turnaround vs. 7-10 days; online order tracking is worthless...not updated; coating info on transition lenses incomplete/inaccurate). Quality is poor; on both attempts, lenses did not accurately fit the frame and on first attempt, lenses didn't match prescription. Customer service is by email only; I was unable to talk to a human anywhere throughout a three month long process despite my requests to do so. As noted above, after two attempts to make the replacement lenses, they were still not correct. Finally, after demanding to speak to an owner, I was contacted by a very responsive customer service representative via email who agreed to refund my purchase price. The refund was then promptly/diligently processed. I would recommend avoiding this company.

Had a nice Nike frame and received new Rx. Sent to Lensabl, received box to return in mail and then received glasses back with new lenses. nice option at reasonable price. Highly recommend.

Ok…so one might read my whole review and wonder why I’m giving 5 stars but please read the whole thing and hopefully you’ll understand. I ordered replacement lenses for existing frames. From placing my order, receiving the packaging, sending my frames in and getting my glasses back, it took about a month. A little longer than I thought it should have taken but the price of the lenses and desired coatings was half what I would have paid at a major chain so I was ok with it. What I was not ok with was the condition my frames were returned in. I had sent in one year old frames with, at most, minor wear. The frames came back destroyed. Screws missing, warped, dented, etc.. I contacted customer service with this information and they were more than apologetic and very sincere. They initially requested pictures of the frames to show the damage and then requested I send the frames back to be inspected to see if they could be repaired. It took about a week and they informed me the frames could not be repaired, stated they will replace them free of charge (mind you, Lensabl had to purchase these from a different retailer…they do not carry these specific frames), and immediately asked me to confirm if the frames they found were the same frames I had sent them. It took a little while to get the replacement, since they had to outsource the frames and make new lenses again. Overall the process took another month or so. In the end, I got a brand new perfect pair of glasses with my new lenses in them. Now, I’m honestly not sure if I would use their lens replacement service again, however, any company that makes a mistake, owns up to it, and makes it right without a hassle deserves a 5 star review in my book. Excellent customer service that went above and beyond my expectations to make a bad situation (of their creation nonetheless) right.

I recently purchased a pair of razor a n z u smart glasses and there was a promotion for prescription lenses, so I wanted to take advantage of this for a present for my wife! And everything I read, these lenses should take approximately 7-10 days to complete. Unfortunately, my glasses took more than 32 days to be produced and back in my possession! This totally ruined the surprise I had planned for my wife! Bummer! When I complain to their customer service department, it was explained to me that it was a production issue in quality control of my product, so it had to be redone, that's causing the delay.. even though they had the right prescription, the right sizing for the lenses and was paid in full before the order was ever sent in! my time, expectations and satisfaction are just as important as their promises to their customer base.. that is, at least that was what I was hoping for! Wow they can't replace that valuable time lost and the moment I wanted to share with my spouse, I would hope that they would at least make an attempt to rectify this situation with some sort of compensation for future purchases down the road! At least the quality online company would try to do so, in my opinion.

3 pairs of glasses took almost two months even though i'm 100 miles from them. finally convinced them to send two that were done. I kept getting the SAME canned email explanation that didn't really explain anything. I appreciate that they kept making the third pair until perfect, but please explain better. Also i sent another three pair to a different company on the opposite coast and had them back in a week. For less.

Lensabl converted an existing frame I had used several years ago with prescription lenses to sunglasses. The result was great as I really liked the frame.