LensablReviews of lensabl.com

I was impressed. I had a pair of "Pair Eyewear" that I just purchased, but due to a detached retina and surgery my prescription changed. I contacted Pair Eyewear to see if I could get the lenses changed and they said no. So when I found Lensable, I was thrilled! I get to keep my Pair Eyewear where I can change out the tops...and I have my correct prescription. So happy!

The BIGGEST mistake I ever made with online lens company. Disorganized, customer service - ill informed and incompetent. USE any one OTHER than this imposter of a lens company!!

I purchased a pair of sunglasses & tried to get prescription lenses in them. The first lenses failed quality control but I eventually got them back 3-4 weeks later. The measurements were completely off & I couldn't look through them without getting nauseous. Customer service was very helpful & had me send them back for correction so I appreciate that but they still are making me dizzy. I needed them months ago so I’ve pretty much given up. Im hoping to just get non-prescription lenses put back in them eventually.

Poor communication and, though they claim"transparency," customers do have to chase after them for an answer to questions. In my case, like many other customers, unacceptably slow shipping and production time. It took nearly 6 weeks from order to delivery to get my order for progressive lens replacement. I had ordered from them previously without a problem so had the confidence to order again. Big mistake, which I do not plan on repeating. Issues, in order of importance: 1. My lenses failed inspection THREE separate times. I understand ensuring quality with a delivered product, but I have never had this happen with a lab order through an optical store. Three fails is a red flag in my book. .This is not really about the slow production time. Lenses shouldn't fail inspection three separate times. Wish I could upload the document I received from their support team that shows the three fails. 2. Yes, production time was an issue. I wanted new glasses for a series of job interviews and for a vacation. Needless to say, I did not have them. I work in a field that does rely upon image and in the end the savings were not worth it--I needed the glasses for a reason and they did not deliver within a reasonable amount of time. DO NOT ORDER from them if you expect reasonable production cycles or need your glasses or lenses for a specific reason, as I did. 3. Their promise of "transparency" is kind of a scam. Why tell me that my lenses had failed inspection and not tell me....for the 2nd time? Or the 3rd time? At that point I would have wanted to cancel, and with good reason! No one from customer service (and note that you cannot message them on Twitter and they will not reliably respond to messages left on their support Vmail) notified me that there were multiple failures! They really need to make exceptions to their refund policies if, for instance, there are more than two inspection failures. That, IMO, is not acceptable for any consumer product. I get that orders for replacement lenses are, by nature, custom and not refundable but, as I say, there should be an opportunity for the buyer to back out with a reasonable refund if lenses failed inspection three or more times! Not acceptable. Change your policy and you won't get as many complaints, Lensabl!

Received a pair of useless glasses! So called customer service said "too bad" Offered me a 25% discount on another set of lenses. What a joke! They offer 25% off to attract new customers all the time. Don't take the chance on this online experiment and get burned like me. Never do business with this scam lens site!

I ordered 2 pairs of glasses in 1 order. 1 pair for lens replacement, another pair for PPE glasses w/ prescription. I got the PPE glasses instantly, fit of them is so so, very loose on my face, have to wear a glasses strap for them to stay in place. Lens replacement order never got a box sent to me, took several weeks for them to realize it was never sent out. Usually about 1-2 replies per day on emails, so it really prolonged getting the process started, BUT, at the end of the day, both glasses have the correct prescription. Would use again

I chose to have my lenses done online because it was cheaper compared to having them done at a local optometrist. Worst decision I have ever made!! Expect your order anywhere between three to four weeks, The chances your glasses are being made elsewhere are very high. Go to your local Pearle vision and they can have them to you within a day. My sunglasses arrived with imperfections in the lenses. It’s funny because when you check on the status of your glasses, the response is always that they are In the quality check department. They did fix the issue but again had to wait three weeks so all in all, the one pair of glasses took almost 2 months to receive. Now this is very useful information given to me by my optometrist after I had both of my glasses done by this company. It is almost impossible to get the measurements done correctly online and not in person. Case in point, when I wore my glasses not only did I get an instant headache but had dizziness as well. After returning to my optometrist with the issue I was informed the measurements were off 7 mm. And of course Lensabl won’t refund my money. That’s another story. Do yourself a favor, pay the extra money, get them done by your local optometrist. I had to pay to get both lenses fixed by Pearle vision, after I already paid Lensabl. One thing I discovered after I had used them, is check out the company on the Better Business Bureau‘s website. As my optometrist stated, Don’t be surprised if there is a class action lawsuit.

The order was delayed and took too long IMO