Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
880 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Lensabl (lensabl.com) has 880 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
880 approved reviews, newest moderated first
Great service & professionally done. Kept me informed every step along the way. Excellent!
By Julie
Response from Lensabl· Aug 15, 2024
Thank you for your fantastic feedback! We're delighted to hear that you had a great experience and that our team kept you well-informed throughout the process. Providing excellent service is our top priority, and we're thrilled that we could meet your expectations. We look forward to serving you again in the future!
4 days delay
By Bashar H.
Response from Lensabl· Aug 22, 2024
I’m sorry to hear that your order experienced a 4 day delay. We understand how frustrating that can be, and we’re continuously working to improve our processes to ensure timely delivery in the future. If there’s anything more we can do to assist or if you’d like to provide additional details about your experience, please feel free to reach out. We truly value your input and hope to have the opportunity to serve you better in the future.
I’ve been using these guys for a number of years. They usually do a great job of getting things right. I only had to have them redo once. I wear progressives and they can be tricky. Don’t be in a hurry to get them though. The process can take a good 3 weeks or longer.
By Greg M.
Response from Lensabl· Aug 15, 2024
Thank you for being a loyal customer and for taking the time to share your experience with us. We’re glad to hear that we’ve met your expectations over the years and that you’ve trusted us with your progressive lenses. On average the entire process takes about 2 weeks. We understand that the process can sometimes take longer than anticipated, and we appreciate your patience. We're always working to improve our turnaround times without compromising on quality, so your feedback is valuable to us. Thanks again for your continued trust in us!
*This review is for the purchase of new frames with prescription lenses, not their lens replacement program* The website was simple enough to navigate to purchase new frames and enter my prescription details. Only slight hiccup in ordering was that my payment was being declined for using my personal email address (apparently gmx email addresses are blackisted) - strange because I've used that email address for hundreds of other purchases without any prior issues. After purchasing, the turnaround time for preparation/ shipment was reasonable ~1 week or so. However, the order tracking features on the website were essentially useless - my order went from "at the lab" to "shipped" with no progress updates in between. Overall no complaints because of the acceptable preparation and shipment time. My main complaint is that my glasses were shipped only with my prescription lenses and not with the factory tinted lenses. With every purchase I've ever made for sunglasses with prescription lenses, I have been sent the factory lenses in case I wanted they switched back. When I notified customer service of this, I was LIED to and told that they were in some separate compartment of this shipping container/ product box. I completely disassembled all of the packaging I received and there were definitely NO additional lenses shipped out with my glasses. When I notified customer service and requested the factory lenses be shipped out to me, they said they were unable to ship a pair ship a pair of the "demo" factory lenses "since they can be damaged in lens replacement and there's no guarantee the lenses will be sent back since we replaced the lenses with custom lenses". I've never encountered this issue before when purchasing glasses with custom lenses, but feel I was shorted on a purchase and feel that factory lenses should always be included when purchasing any pair of frames. Overall, purchasing frames through Lensabl is straightforward enough. The shopping experience is simple with a decent turnaround time - I just wouldn't expect to receive factory lenses if you're purchasing frames with a prescription.
By RP
Response from Lensabl· Aug 15, 2024
Thank you for taking the time to share your detailed feedback. I apologize for the issues you encountered during your experience with us, particularly regarding the payment process, order tracking, and the missing factory lenses. It’s unfortunate that your payment was declined due to your email address, and we understand how frustrating that must have been. We’ll review our systems to ensure they don’t unfairly restrict legitimate transactions. Regarding the order tracking, we apologize that it didn’t provide clear updates between the stages. We recognize the importance of keeping our customers informed throughout the process and will work to improve this feature. As for the missing factory lenses, I’m truly sorry for the confusion and miscommunication. We apologize that we weren’t able to meet your expectations in this regard. We’re taking your feedback seriously and will review our policies to see how we can better serve our customers in the future. While we're glad to hear that the overall shopping experience was straightforward and the turnaround time met your expectations, we regret that these other issues impacted your experience. Your feedback helps us improve, and we appreciate your honesty.
Just got my sunglasses back and they are beyond perfect! I was a little nervous about buying such a personal item online but I am now a believer...Your great customer service made this process smooth and and you gave me great confidence in you and your company. I look forward to a long relationship in the future. You have made a customer for life.
By Jerry D.
Response from Lensabl· Aug 15, 2024
Thank you so much for your wonderful review! We're absolutely thrilled to hear that you're loving your sunglasses and that we could make the online buying experience smooth and reassuring for you. Your kind words about our customer service truly mean the world to us, and we're honored to have earned your trust. We're excited to continue serving you in the future and are grateful to have you as a customer for life. Looking forward to a long and lasting relationship!
Great job. Customer service was extremely helpful. Can't beat the price, either.
By J. M. Unrue M.
Ordering the shipping box was the way to go. Last time, I sent them in on my own, and they got lost in the shuffle. It turned out okay in the end, and I got my frames back with new lenses in them. This ordering process was seamless and painless from start to finish! Thank you so much!
By Elisabeth
Always great service and quality lenses from Lensabl!
By Lila F.
