Great communication and customer service
Great communication and customer service
By Lewis
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
880 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get the high-quality lenses you need, in your own frames, all by mail. Or shop Everyday Eyewear, our new Rx glasses line. Starting at $77.From optical, readers, sunglasses, all the way to sleep glasses. We’ve got you covered.Upgrade your vision today at lensabl.com
Lensabl (lensabl.com) has 880 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
880 approved reviews, newest moderated first
Great communication and customer service
By Lewis
Even the darkest Sunglas lenses were not as dark as the ones I had in my raybans
By MITCHELL
Paid over $600 for glasses, never received. Ordered almost two months ago. Customer service has been a nightmare.
By D.L.
This is the second time I sent Lensabl a vintage frame. Again, they took the time to work carefully and did a great job.
By Eileen L.
I have used Lensabl before and had no issues. This time the glasses were shipped to the wrong address and returned to Lensabl. I reached out several times and over a week with no response. I did end up receiving the glasses but was disappointed in the lack of communication on this order. EDIT: thank you for the reply. I never received these responses, I will look through my spam box. I appreciate the follow up.
By Kymberlee R.
Response from Lensabl· Oct 9, 2024
Sorry to hear this! I wanted to address your concern about communication. After reviewing our records, we see that we responded to your inquiries. 9/23 (Ticket #652455), 9/24 (Ticket #653376, where you asked the same question to 9/23, which we addressed in Ticket #652455), 9/30 (Ticket #653376), and 10/2 (Ticket #658118). Our responses to address these concerns were responded to within less than 24 hours. For quicker responses in the future, we recommend using our live chat feature, available on our website Monday through Friday, 9 am–5 pm MST. Thank you for sharing your feedback with us!
fast and easy! I got my frames back faster than expected and always a great job. 10/10 will use again. this was my and time using lensabl!
By Mis
I have a difficult lens prescription and they executed it extremely well. When I bought new glasses two years ago, the lab that produced the lenses took some time, then sent poor lenses. We sent them back, they tried again, and the result was somewhat better, but not great. Lensabl sent me updates on production. The first attempt failed quality checks so they let me know shipment was delayed. The second attempt was delivered to me, and as noted - awesome.
By Anon
I am in awe of how they took such good care of my fancy-schmancy frames. The shipping process was easy. It does take time, but the wait was so worth it. Upon receipt of my completed glasses, I was immediately impressed with the high-quality lenses as well as absolute perfection with my progressive Rx. Seriously, treat your self to a pair of glasses from Lensabl. You will not be disappointed. I will be a repeat customer.
By The Squirrel W.