I uploaded the prescription twice and…
I uploaded the prescription twice and then when I called I was on hold for 1hour and 6 minutes! I will NEVER order from here and I will let everyone I know that they shouldn’t either.
By Joy
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,438 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!What makes us different? A couple of things. We offer amongst the lowest prices of any contact lens seller online or in-store, through our bulk buying and independent price setting. We have the largest independently held inventory of contact lenses in our warehouse, so we ship most orders within 24 hours. Ordering through us is incredibly easy, requiring - 1) your order information, and 2) the name and contact info of your eye doctor (or copy of your prescription, if you have it) and we can take care of the rest.Also, everything on our website is designed for simple user interaction whether you’re placing an order, changing a prescription or checking on an order’s status. This coupled with genuine caring customer service means a smoother, worry-free experience. Just what you want when you order contact lenses. We even have an online eye exam service to save you the doctor’s trip.Contact LensesBrandsOnline Vision Exam
Lens.com (lens.com) has 11,438 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
11,438 approved reviews, newest moderated first
I uploaded the prescription twice and then when I called I was on hold for 1hour and 6 minutes! I will NEVER order from here and I will let everyone I know that they shouldn’t either.
By Joy
I love how easy it is to order contacts
By Andy
Your customer service always lie
By Tamara
Fast service
By Gina
I canceled my order prior to shipping after reviewing the taxes and fees to be 34 dollars on top of shipping cost. You guarantee rates lower than competitors but I cancel my order and dis satisfied that your fees are far beyond reasonable
By Laura
Drastically simplifies the process
By Patrick
Excellent price Plus Rebate! Amazing.
By Norine K.
Ease of ordering my contacts was great!
By Fuzzy