On Line chat was very helpful
Online chat was very helpful
By Jay B.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,438 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!What makes us different? A couple of things. We offer amongst the lowest prices of any contact lens seller online or in-store, through our bulk buying and independent price setting. We have the largest independently held inventory of contact lenses in our warehouse, so we ship most orders within 24 hours. Ordering through us is incredibly easy, requiring - 1) your order information, and 2) the name and contact info of your eye doctor (or copy of your prescription, if you have it) and we can take care of the rest.Also, everything on our website is designed for simple user interaction whether you’re placing an order, changing a prescription or checking on an order’s status. This coupled with genuine caring customer service means a smoother, worry-free experience. Just what you want when you order contact lenses. We even have an online eye exam service to save you the doctor’s trip.Contact LensesBrandsOnline Vision Exam
Lens.com (lens.com) has 11,438 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
11,438 approved reviews, newest moderated first
Online chat was very helpful
By Jay B.
Very easy uploading prescription and choosing correct lens. Have use this company for my spouse and they even called her to consult with her regarding an error between her choices and her actual prescription
By James C.
I do not like the extra fee that is included. The advertisement makes it seem like you are saving money, but then it is added back in through the astronomical fee.
By Kim
Always been great service
By Dave D.
Smooth & easy purchase process with good pricing
By Larry B.
Price is right and easy buying process.
By Tina R.
Easy to order. Happy with pricing.
By Carolyn R.
How to transpose my prescription with the categories provided was a little confusing. I think I got it right.
By VHendricks