Great price ,,& easy checkout!
Great price ,,& easy checkout!
By Magenta S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,438 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!What makes us different? A couple of things. We offer amongst the lowest prices of any contact lens seller online or in-store, through our bulk buying and independent price setting. We have the largest independently held inventory of contact lenses in our warehouse, so we ship most orders within 24 hours. Ordering through us is incredibly easy, requiring - 1) your order information, and 2) the name and contact info of your eye doctor (or copy of your prescription, if you have it) and we can take care of the rest.Also, everything on our website is designed for simple user interaction whether you’re placing an order, changing a prescription or checking on an order’s status. This coupled with genuine caring customer service means a smoother, worry-free experience. Just what you want when you order contact lenses. We even have an online eye exam service to save you the doctor’s trip.Contact LensesBrandsOnline Vision Exam
Lens.com (lens.com) has 11,438 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
11,438 approved reviews, newest moderated first
Great price ,,& easy checkout!
By Magenta S.
I don't normally post about poor customer service, but I think this is worth sharing. I ordered contact lenses for my daughter from Lens.com with an expected delivery date of June 8. When that date came and went, I contacted customer service and was told, "Sorry for the delay," and that the new delivery date would be June 23. June 23 came and went. Now I'm being told June 30. Once again: "Sorry for the delay." What disappoints me most isn't just the delay—it's the complete lack of urgency. There was no attempt to expedite the shipment, no proactive communication, and no meaningful solution. Apparently, it takes seven days to ship from Louisiana to New York, even after multiple missed delivery promises. Every interaction with customer service felt like reading from the same script: "Sorry for the delay." I'm sharing this simply so others can make an informed decision. If reliable service and keeping delivery commitments matter to you, my experience suggests Lens.com may not be the best place to shop.
By Glenn Z.
Very affordable
By Wyshakia B.
Easy to use website.
By Scott R.
Uploading script, price and quickness
By Dianna R.
Another super smooth transaction!
By Susan B.
Customer service was helpful
By Shannon S.
Quick, easy.
By Kat F.