Nice and fast. 😎
Quick and easy
By Concert G.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,438 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!What makes us different? A couple of things. We offer amongst the lowest prices of any contact lens seller online or in-store, through our bulk buying and independent price setting. We have the largest independently held inventory of contact lenses in our warehouse, so we ship most orders within 24 hours. Ordering through us is incredibly easy, requiring - 1) your order information, and 2) the name and contact info of your eye doctor (or copy of your prescription, if you have it) and we can take care of the rest.Also, everything on our website is designed for simple user interaction whether you’re placing an order, changing a prescription or checking on an order’s status. This coupled with genuine caring customer service means a smoother, worry-free experience. Just what you want when you order contact lenses. We even have an online eye exam service to save you the doctor’s trip.Contact LensesBrandsOnline Vision Exam
Lens.com (lens.com) has 11,438 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
11,438 approved reviews, newest moderated first
Quick and easy
By Concert G.
Easy to reorder
By Carol
Reordering was quick and easy.
By Kyle
The price, time spent on ordering,and convenience.
By TRENETTE A.
Easy to navigate
By Patricia O.
good staff , customer assist
By Flo S.
Couldn't just reorder as they had 3 boxes of each lens in the cart instead of 2 which would be a 1 year supply
By Ann D.
I placed an order for a set of contact lenses on 2 May 2026, but after two months I still had not received my order. I contacted customer service, and they asked me to wait another two days. After that waiting period, they offered to send a replacement — however, by then I had already purchased and received the lenses from another company because I needed them. I requested a full refund since the original order was clearly not delivered. I do not need additional replacement sets; I have already paid twice for the same pair of lenses due to this delay. I am disappointed with the handling of this situation and the lack of a timely resolution.
By MC