All was good except the phone…
All was good except the phone connection was poor. The lady had to repeat herself alot because I could not understand her, the phone was garbled.
By Tom K.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,438 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!What makes us different? A couple of things. We offer amongst the lowest prices of any contact lens seller online or in-store, through our bulk buying and independent price setting. We have the largest independently held inventory of contact lenses in our warehouse, so we ship most orders within 24 hours. Ordering through us is incredibly easy, requiring - 1) your order information, and 2) the name and contact info of your eye doctor (or copy of your prescription, if you have it) and we can take care of the rest.Also, everything on our website is designed for simple user interaction whether you’re placing an order, changing a prescription or checking on an order’s status. This coupled with genuine caring customer service means a smoother, worry-free experience. Just what you want when you order contact lenses. We even have an online eye exam service to save you the doctor’s trip.Contact LensesBrandsOnline Vision Exam
Lens.com (lens.com) has 11,438 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
11,438 approved reviews, newest moderated first
All was good except the phone connection was poor. The lady had to repeat herself alot because I could not understand her, the phone was garbled.
By Tom K.
Ease of locating past order
By Natasha J.
Just easier to do it online.
By LORRAINE
User experience
By Corrine I.
This is my first time making a purchase for contacts and I love the low prices.
By MVW
Great and easy
By Donna M.
Service fee?
By KA
easy use of the website
By Nathan K.