Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
491 reviews
LendKeySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get to Know LendKey LendKey is on a mission to make lending simple. We connect our partner financial institutions with consumers looking for education loans to help them achieve their goals. Consumers enjoy low-rate loans through our digital platform. Applying for a loan with LendKey is fast, transparent, and has no unnecessary fees. First-Class Customer Service Applying for a loan can be daunting but don’t worry, we are here to help! Our dedicated customer support team is there to help you through the loan process and can answer any questions you may have. Give us a call or email. Student Loan Refinancing Refinancing student loans allows you to do a few things. If you have multiple loans, you can combine them into one brand new loan making it more convenient to stay on top of personal finance. You’ll also have the chance to release consigners on your existing loans, eliminating them from any liability. A student loan refinance replaces all your existing loans (or a single student loan if you only have one) with a new loan with new terms. By qualifying for a lower interest rate or reducing the payback period of the new loan, you could save thousands in interest over the life of the loan. By refinancing your existing student loans, you could see a dramatic reduction in your interest rate. Check your rate with no impact to your credit score via LendKey.com. Private Student Loans Achieve your dreams of higher education with a low-rate student loan through LendKey! You may be able to borrow up to 100% of your school-certified cost of attendance. This may include tuition, room and board, textbooks, and other related education expenses. Students can apply for this loan if they are enrolled at least half-time in a degree-granting program from an approved school. This application is credit-based so if you do not have an established credit history and a steady source of income, a cosigner may be needed. Private student loans should be used as supplemental funding after exhau
LendKey (lendkey.com) has 491 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 17 reviews with 3 stars · Clear filters
While I appreciate the options for emergency forbearance due to Covid19, I think it predatory for a company that makes such a huge profit on compound intrest (only 10% of payments really go to the principal) to cintinue to compound intrest further during a natiomal crisis... I'd like to see their CEO take the path of the GE CEOs and forgo their salary during this time and let go of the intrest during this time.
By Jo R.
I started this refinance through a Mint.com link as was supposed to receive a $200 bonus. I haven't received any information regarding that and have sent two emails with no response.
By Joseph B.
Response from LendKey· Mar 12, 2020
Dear Joseph, thank you for leaving your feedback. You do qualify for the $200 bonus and should have received an email with instructions on how to claim it. Someone will be reaching out to you shortly to make sure everything is resolved for you.
Refinanced my college loan to omit the cosigner - took 6 weeks as we never received call, emails to tell me to resubmit my ID...I finally called after a few weeks and was told this...if I had not called, I might still be waiting.. Very slow
By Joe
It took multiple attempts and phone calls with different people to finally get this figured out. I was in the middle of changing jobs and my contract for my new job was not accepted nor were my previous pay stubs from my old job, however, when talking with lendkey members on the phone they said it was fine and they would exempt it and push me through to the next section. Every time it never happened. I finally just waited 2 months to get 2 paystubs from my new job to finally get the process going again.
By customer
The process just took a very long time.
By customer
After having a loan through LendKey for a few years, I realized I could receive a better fixed interest rate as my credit had risen. I contacted LendKey about refinancing it, but I had to go through the entire process from start to finish as a new customer- rather than being able to skip steps, even having to get the pay-off amount. I also had the normal waiting period while they paid off the loan to refinance. I wish I would have went with a different company that had a lower rate, but I assumed it would be easier and quicker if I stayed with the same company.
By Customer
The customer service line was always helpful when I called with questions. However, the online document review was very frustrating and delayed my loan date by almost a month. The customer service line could not help or change what happened in the document review.
By customer
Happy with my rate, but LendKey could be more accessible by creating a mobile app. Also- I do not like how long that it takes for the funds to be taken from my personal account and applied to the LendKey account. I have had loans w/ three other lenders, and this is by far the most confusing (and LONG) payment processing.
By Daphne
