Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
356 reviews
LEAUSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LEAU is a Los Angeles-based womenswear brand redefining luxury with investment fashion. Known for our form-fitting silhouettes & signature corsets for the ultimate modern capsule wardrobe.
LEAU (leauclothing.com) has 356 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
356 approved reviews, newest moderated first
I bought a dress from LEAU, and wanted it exchanged for a larger size and the communication regarding the returns and exchange was terrible. The quality of the item was bad and the customer service experience was even worse. I regret purchasing the item from this website and it has only been a hassle.
By Crystal
I ordered a dress from LEAU Clothing on May 24th (Order #74292) for my graduation on June 5th. I made it clear this was a time-sensitive event, and I trusted that it would arrive on time. Instead, the dress wasn’t even handed to the courier until June 3rd — just two days before my ceremony — and it’s not expected to arrive until June 9th, well after the event. I reached out multiple times before the event, pleading for an update or solution. They ignored every message. I had no backup outfit and no money left, so this delay completely ruined my graduation experience. I had to borrow money last minute to buy something else. Now, they’re refusing to issue a full refund, saying because I used a 10% first-time buyer discount code, I’m only eligible for store credit. But I didn’t return the item because I changed my mind — I never got to wear it. This is incredibly unfair. Their customer service is nonexistent, and their policy prioritizes profit over empathy. If you’re ordering for a time-sensitive occasion, please don’t risk it. You could end up just like me — heartbroken, ignored, and stuck with store credit for a dress you never got to wear.
By customer
As a first-time customer, I had high expectations for Leau Clothing given their premium pricing and polished branding. Unfortunately, my experience was deeply disappointing and left me feeling misled and disregarded. I placed an order on May 28, 2025, using their prominently advertised 25% off code for new customers. The item I received did not fit well — it was too large in the hips and overall unflattering. When I tried to return it, I discovered that because I used a discount, I was not eligible for a refund to my original payment method — only store credit or an exchange. This crucial detail was not disclosed clearly at checkout prior to completing the purchase and that is deceptive and manipulative. I reached out to customer service expecting some level of understanding or flexibility, especially as a first-time buyer, and was met with rigid, unhelpful responses. There was zero effort to make the situation right or offer even a gesture of goodwill. This is not the experience I expect from a so-called luxury brand. They clearly prioritize sales over customer trust and satisfaction. I won’t be shopping with Leau again, and I’d caution others to read every fine print before making a purchase — especially if you’re using their “first order discount.” It comes with hidden strings attached. Edit for response from brand below - the 25% off is for first time order as advertised on your site, this offer pops up on the left hand side of your website, it was not apart of the semi-annual sale as you falsely stated. Your brand does not offer mid-tier pricing, you advertise yourselves as a luxury brand with a cheap customer experience with your pockets as your main focus - not your customer. Your refund policy was in no way disclosed at checkout - again a false claim. I am not alone, there are countless reviews here that have the same experience and concern. You have taken the time to reply to my review, however have ignored my emails for a resolution. Bottom line - your brand is unethical, with shady business practices and people should be cautious to support a women-owned business like yours.
By Katelyn C.
Response from LEAU· Jun 3, 2025
Hi Katelyn, Thank you for sharing your experience with us. I want to clarify that the 25% offer you mentioned is actually part of our semi-annual sale promotional period, which marks down items as sale items. I completely understand how frustrating it must be when something doesn't fit the way you hoped, especially for a first purchase with a new brand. Finding the right fit can be challenging, and we genuinely appreciate you giving us a try. Regarding our return policy for discounted items - as a small, woman-owned business offering mid-tier pricing, we work hard to display this information throughout multiple touchpoints on our site. Our policy is available on our website, product pages, checkout, and marketing materials to ensure transparency, and we encourage customers to review it before making a purchase. We're sorry if this wasn't as clear as it could have been and genuinely appreciate your feedback. While we always aim to provide transparency and support, we understand that our policies may not work for everyone and will continue to look for ways to improve. We absolutely hear your disappointment and truly wish your first experience with us had been different. If there's anything further we can do to support you, we'd be happy to continue the conversation via email at [email protected]. Best, LEAU
I spent £300 on a dress. I contacted their customer support as I was severely unhappy with the dress and its quality. Like another review, I saw, the responses were extremely vague and dismissive. After reaching out via email, I went to their website to get help, I only had 2 replies over two days. Their web chat is open for 8 hours a day, so this makes no sense to me at all. They refuse to give me a refund as a discount code was used - only willing to give me store credit. I am not happy with the product and do not intend to return as a customer and they did not help at all
By random R.
Response from LEAU· Jun 2, 2025
Hi there, Thank you for taking the time to share your feedback. I'm genuinely sorry to hear about your disappointment with the dress quality and that your experience didn't meet expectations. Regarding our refund policy, orders placed with discount codes are eligible for store credit or exchange only. We offer both chat and email support to assist our customers. Please note that we don't currently have live chat due to our high volume of tickets, but our team works diligently to respond to all inquiries through our available channels. We wish you had included your name or email address here so we could look into your specific case further. If you'd like additional assistance, please reach out to us directly at [email protected] with your order details, and we'll be happy to help resolve any outstanding concerns. Best, LEAU
The corset is in high demand right now which may cause some shipping delays or longer processing time, but the EXCELLENT customer service made up for this! I haven’t received my order yet but they made sure to communicate with me and refund me for the shipping cost because I originally paid for fast shipping! Looking forward to getting my top and reviewing it . I’ve heard their items are high quality ! Nydia Tillis
By Nydia L.
Response from LEAU· May 30, 2025
Hi Nydia, thank you so much for your feedback! It's true - our Muse Corset is our best seller right now and very difficult to keep in stock :) As a small business, we aren't able to keep a ton of stock or restock as fast as we like but it's something we are always working and striving for to provide the best possible service for you. Thank you so much again for sharing your feedback and we can't wait for you to receive your corset!! :) x Best, LEAU
This was one of the worst online shopping experiences I’ve ever had. I placed an order with Leau, and not only did they never ship it, but they also refused to take any responsibility. I contacted their customer service multiple times and got nothing but vague or dismissive responses. It’s completely unacceptable to take someone’s money and deliver nothing in return. The lack of professionalism and accountability is shocking. I strongly advise others to stay away from this company – save your time, money, and energy for a brand that actually respects its customers.
By Somaye K.
Response from LEAU· May 28, 2025
Hi Somaye, We’re truly sorry to hear about your experience. Your first order was shipped and delivered via DHL. As previously communicated, because shipping insurance was declined at checkout, we recommended contacting DHL directly regarding any claims for a potentially lost or misplaced package. Unfortunately, without shipping protection, our ability to assist once a package is marked as delivered is limited. We also want to acknowledge your second order — we escalated it internally to ensure it was dispatched as quickly as possible. It was shipped in accordance with our shipping policy and is currently in transit to you. We take all customer feedback seriously and strive to make our policies — including shipping, insurance, and returns — as clear and accessible as possible across our website. That said, we completely understand your frustration and will use your experience to help us continue improving communication moving forward. If there’s anything else we can support you with, please reach out to us directly at [email protected]. Best, LEAU
Customer service on point! I needed to change my shipment address and they got back to me and solved the problem in such a short period of time. Perfect!
By Bruna P.
I haven’t got my dress yet, but customer service was amazing and very kind! I’m so excited to see my order!! :)
By Amber
