Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
356 reviews
LEAUSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LEAU is a Los Angeles-based womenswear brand redefining luxury with investment fashion. Known for our form-fitting silhouettes & signature corsets for the ultimate modern capsule wardrobe.
LEAU (leauclothing.com) has 356 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
356 approved reviews, newest moderated first
I ordered a dress that was a tad small but customer service was quick to respond, and give me return information, so they are easy to communicate with. The quality of dress is high, and very elegant.
By Camelia R.
This company is 1000% scammy. I got an ad for their shop on Instagram, clicked the link & after reading the return policy, I placed an order (I am shopping for my wedding events & ordered several things from lots of shops to try). Long story short, the clothing did not work for me, and since my order auto-generated a welcome discount code *that I did not apply*, they now won’t give me a refund. Disputing that sh*t. The price point being higher gives a complete false sense of confidence. Such a scam. Listen to the negative reviews. **Edited to add: I opened a dispute with PayPal and got my money back. I did go thru the motions with a “store credit” in order to get the merchandise back to them. Order at your own risk.
By Stephanie T.
TERRIBLE quality AND TERRIBLE service. I ordered a dress that was faulty and I am not able to return it?? How is this legal? I am being punished for quality control that I cannot control. DO NOT BUY FROM HERE the quality is terrible.. giving shein and the service is worse.. Please read all the negative reviews and believe them. This is so unethical and a complete scam. It’s not made clear on any emails. Will not be purchasing from this brand again. I am being punished for a faulty item... very disappointed! Also the package originally said it would ship in a week and it took almost a month because the item went on pre order... I was not home when this arrived so unable to wait for the 2 day (unrealistic) policy to submit photos.... Please save your money and do not buy from this brand. There are so many options to buy from a trusty, realizable and ethical small business.
By Laura
Response from LEAU· Jul 9, 2025
Hi Laura, We’re so sorry to hear about your experience and genuinely appreciate you bringing it to our attention. If you received a faulty item, we completely understand the frustration. We do have a product warranty in place for any quality issues reported within 2 days of delivery, and we take those concerns seriously. We’re always happy to assist with replacements for items that arrive damaged or defective. For returns of regular items (not including defective reported within our policy mentioned above) we do our best to communicate our return policy clearly on product pages, at checkout, and in our FAQ. That said, we never want a customer to feel unsupported. Please feel free to reach out to us at [email protected], we’d love the chance to make this right for you. Best, LEAU
RESPONSE TO LEAU: Thanks for your response. I want to clarify that my frustration isn’t about your policy existing — it’s about how it’s communicated. The welcome code is marketed as a perk for first-time shoppers, but it quietly locks you out of refunds. That’s not disclosed clearly enough during checkout, and it's not reasonable to expect new customers to dig through fine print to understand that the “welcome” offer comes with a catch. You mention that reviews aren’t filtered, but I received no confirmation, and my one-star review was never published. I’ve since submitted it again through your website — and once again, it has not been published. If this is a recurring “technical issue,” it raises serious concerns about how customer feedback is being handled. Lastly, offering only store credit or exchanges when the smallest size doesn’t fit is not a solution — it’s a dead end. Policies aside, that kind of rigidity leaves customers with no meaningful path forward. To try to meet you halfway, I agreed to use your “Shop Now” feature — only to be told by your customer service team that it isn’t currently working, with no timeline for when it will be. That’s not a functional solution. It’s unreasonable to expect customers to wait indefinitely for a feature you’ve positioned as the alternative to a refund. Being asked to accept a non-working system as the final step in resolving a failed order isn’t just frustrating — it’s dismissive. At this point, I’m asking again for a full refund. Your policies are restrictive, your proposed alternatives are non-functional, and the customer is left shouldering the consequences of all of it. That is not how a customer-first brand operates.
By Ella
Super easy to make exchanges and fast customer support
By Leah B.
I love supporting small businesses especially women owned. Their customer service was great in my experience, I had to exchange a dress and they were quick to respond and processed my exchange without any problems. Love their dresses such a unique design!
By Tata B.
Response from LEAU· Jun 25, 2025
Thank you so much for your kind words and support — it truly means the world to us as a small, women-owned brand! We're so happy to hear your exchange process was smooth and that you're loving your dress. We put a lot of heart into our designs, so knowing it resonated with you makes our day. We can’t wait to have you back again soon!! x Best, LEAU
The WORST service I’ve ever received. They throw discount codes down your throat - from Welcome codes, to Cart10, to a Google codes when you search the brand - then REFUSE refunds when used. This is so unethical and a complete scam. It’s not made clear on any emails, I have many screenshots. They originally replied to my email saying I was entitled to a refund (AI) and then changed their minds a couple days later. Thankfully there’s enough evidence to contact my bank for a refund but, to LEAU - consider creating community rather than scamming. And making the quality of your clothes better. Put that on Forbes.
By Holly T.
Response from LEAU· Jun 25, 2025
Dear Holly, We're truly sorry to hear that your experience didn’t meet expectations. At LEAU, we care deeply about providing a positive experience and always aim to communicate our policies as clearly as possible. To clarify, our return policy, which is linked in our website footer and displayed at checkout, states that orders placed using a discount code are eligible for store credit or exchange only. We also do our best to note this in confirmation emails and other marketing materials. That said, we understand how frustrating it can feel when the outcome doesn't align with what you were hoping for, and we’re genuinely sorry for any confusion caused along the way. Every message is reviewed and responded to by a real person. We’re a small, woman-owned and family-run brand doing our best to grow while offering quality pieces and thoughtful customer support. We've only been around for a few years and remain committed to evolving and improving wherever we can. We appreciate your feedback and take it seriously. If you’d like to reconnect with our team to revisit the situation, please feel free to reach out to us directly at [email protected]. Best, LEAU
I’m extremely disappointed with this company. I ordered a dress for my bridal shower, and when it arrived, the quality was completely unacceptable—especially for the $200 price point. The fabric is so sheer that my undergarments are clearly visible, and the zipper seam is extremely noticeable and poorly constructed. This is not something I feel comfortable wearing, let alone for such an important occasion. To make matters worse, because I used a 10% discount code, I was told I’m ineligible for a return. It’s incredibly frustrating to be stuck with an expensive dress that I will never wear due to quality issues that should have been caught before it was shipped. I expected much better and will not be ordering from this brand again.
By Kenia A.
