LEAUReviews of leauclothing.com

LEAU Customer Support was amazing!!! Went above and beyond to make sure I received my order on time. I can’t wait to feel like a princess for my birthday. I will definitely be a return customer ❤️

I bought the Ramona Contrast Corset Babydoll Mini Dress in black for my birthday. It was PERFECT! High quality craftsmanship and fabric! I got so many compliments on this dress. so happy and worth the price

this brand scammed me, and i would never recommend it to anyone. i received a broken, unwearable dress that was $250+ and immediately contacted the company. they took days to reply and then lied to say i didn’t report it in time. then, when i sent proof of delivery and images of the damage, they didn’t reply for 10 days. i still have not received any resolution, the team refuses to reply to me, and i’m out hundreds of dollars. i’m actually in disbelief and have never had such a bad customer service experience. do not shop here!

I’ve already ordered from Leau and I’m waiting a second package. My first experience was perfect. This second time i’ve got a mail telling me the review the order even though it didn’t arrive. I got scared but fortunately the customer service was fast and kind to reassure me,

I can truly appreciate the customer service team. I ordered a dress for my daughter’s homecoming and I ordered the wrong color. I emailed the customer service team immediately and they resolve the issue. I loved that they were very attentive and also got back to me quickly I would definitely order from this company again.

I would not recommend anyone to purchase from this small business whatsoever. I bought a dress that I had intended to wear for my civil ceremony and when it arrived, it was snagged in the back. I reached out to them right away and told them the issue with this and asked for a refund. Firstly, 7-10 business days to process a return—fine. But way past 10 days, I still hadn’t heard anything, I reached out to them and they apologized and said that my refund got lost in the mix? Finally a few days later, I received my refund only to see it was returned as a store credit. When I inquired they stated it was due to their return policies, that if you use a promo code, you’re not entitled to a return. It is an extremely deceitful practice to advertise 10% off as soon as you enter their webpage but in fine print on another page, say that if you use a discount, you only get a store credit back. I’ve been going back and forth in email, and have resorted to this to now sharing my experience so others don’t make what you think is a goodwill gesture from this company (welcome discount) to be a way for them to take your money. Even asking to speak with management has been difficult, since they are refusing to side with the customer at any cost, and stand by their shady return policies, making empty promises to help find a “satisfactory resolution” while refusing to see the customers side. It baffles me that a company would refuse to provide a return for something that is a quality issue on their end.

i ordered a corset and it wasn't shipped at the correct time yet the customer service was immaculate and refunded my shipping as-well as giving me a voucher for the inconvenience. will definitely shop again!

So obsessed with their corsets. While my order did take a while to ship out, Leau’s customer service went above and beyond to resolve it for me. Truly the kindest representatives I’ve ever had the pleasure of interacting with!