Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
53 reviews
Leaders Merchant ServicesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Over 20 years of experience providing payment processing solutions for small and medium-sized businesses: in-store, online or on-the-go. For businesses looking for the best price for payment processing, Leaders is for you.
Leaders Merchant Services (leadersmerchantservices.com) has 53 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
53 approved reviews, newest moderated first
I contacted them to get rates about switching over all credit card processing. The gentleman I talked to was very aggressive and when I told him I was not signing anything today he hung up on me. Very unprofessional.
By Denise A.
Response from Leaders Merchant Services· Mar 25, 2026
Thank you for your feedback. Kindly reach out with details so we can address this. https://www.leadersmerchantservices.com/contact/
By far the worst company to deal with. It was the worst experience in my 36 years in business. Their processing machine malfunctioned and ended up double-billing our customers' card. It took over six weeks to finally correct this. They consistently lied and failed to follow through. I find it hard to believe they are still in business. If your looking for a merchant service company KEEP LOOKING! These guys are a joke!
By Chico Custom C.
Hello my account is been placed on hold And we have not receieved deposits For the post 2 weeks - I have called and email all departments RISK collections costumer service NO ONE knows what’s going. All of them claim that this is a back office and they haven’t received any response. I have reached numerous numbers and also the person that directly onboarded my company with paysafe. NOBODY HAS BEEN ABLE TO FIX MY ISSUE nor they know what’s the specific Reason of this. This is hurting our operations because we process several thousands of dollars through paysafe and with no warning our deposits only stopped.
By Julio Alex C.
The worst company I’ve ever dealt with. Spent countless hours trying to recover a $2,000 PIN charge and they refused to resolve it. Instead, they asked me to recharge my customers as a “credit” — completely shady practice. Not worth the fight. Do not trust this company.
By Jack T.
Every time I get on their website, a different phone number is displayed. When I called, the person answering the phone asked me how I wanted my call directed. How would I know that? When I said that I wanted to sign up, she asked me three questions and then put me on hold. The next person I talked to asked me the same three questions. If you cannot talk to each other, how are you going to help me? Not worth the aggravation.
By David
worst company, the agents lie to sell you their service, charge you on top of their high fees. Costumer service is worthless
By Erika H.
First of all, the monthly fees are too high. Second of all, I purchased equipment from them so I wouldn't have to pay the loaner fee. I have the invoice FROM THEM when I purchased it, yet they keep billing me the loaner fee months later and refuse to acknowledge that I purchased it. Their customer service is horrendous.
By Rebecca M.
Spoke to Juan from Sales. He was very unprofessional & aggressive. Than connected to Miles. He confused me with 500 lines of different fees and when I told him that he said I’m the only one who doesn’t understand and shouldn’t be talking to them than & hung up on me. I see why they were rated 1.4 stars. Truly fit that bad rating. Very vague, not transient and unprofessional co. I wouldn’t trust with my business these guys STAY AWAY.
By Maria
