Leaders Merchant ServicesReviews of leadersmerchantservices.com

slow slow un helpfull

Poor communication, difficult customer service, and an unacceptable delay in releasing our funds which significantly affected our cash flow. We expected much better from a merchant services provider.

I had Leaders merchant service, it is a scam, they have so many added charges, you end up paying every month at least $100. I have a small medical business with a few daily credit card transactions, so having extra monthly charges was hurting my business. There added charges included: Internet fee $5.00 Fraud management fee $19.95 Batch header fee $5.95 Debit access fee $10 PCI $59.9 I absolutely do not recommend this scam service to anyone.

I signed up for their services with one of their agents. I did not finish the application as I got hire for a job and willl not be able continue my online selling. The agent have been sending me monthly email to finish my application but I ignored it. As they have my bank info, they started to charge me from June to August $40/month. Then Aug they charged me $168, Nov $217, and Dec $168. I called the company October to have them stop the payment as the application was not finished and I have no access to their payment software app. It is only until first week of Jan they sent me cancellation . My bank account was overdraft due to these charges, January 23,2026 I went to the bank, paid the overdraft and close the account. After it closed they continued charging my bank which of course was denied as it is not longer active. The took money from from account because I sign up for their service but did not finish the application process. Now they put me on collection for $204. I called the company today and they say that even if application is not finished, and have no access to the software I have to pay as I docusigned the application. This is a horrible company, taking hard earned money from other people. I am compiling all my receipts and bank statements and will file a comlaint to the Consumer Financial Protection Bureau and the Better Business Bureau.

Holy cow where do you start? First the sales people are awful lie lie lie lie and than when you read the contract they just tell you over and over that the contract means nothing l???!!??!! Like WTF means everything and that’s what you will use to screw me over you don’t care what little Timmy the sales guys used to get me to sign. This place is crazy the stuff they use to screw you over. RUN FAST RUN HARD AND NEVER LOOK BACK!!!

Use Stripe or something else... Do not recommend this company. In addition to overcharging and a lack of transparency, after calling to cancel... I started being charged $99 a month "inactivity" fee because the cancelation was "not completed" because I didn't sign a doc they sent to me (which still can't find any sign of this email doc in my inbox). Hidden fees and a lack of ethical business practices

If you want to get the worst service, pay higher fees than stated, and have terrible customer service, then this is a good place to go to. It is sad that when I did my research, Leaders was listed as one of the top five merchant service providers. They lie, cheat, and steal your money. Their card processing machine malfunctioned and double-charged our customer. It took several hours of our time and 6 weeks for them to correct the issue. Then, to top it off, they charged me almost $400 for the faulty machine even after I returned it. Stay Clear!!!! They want me to reach out, what a joke! I have reached out several times and they have never responded. They can reach out to me with a refund! Chico Custom Counters

Leaders Merchant Services has terrible customer service and an operational structure that forces merchants to interact with multiple disconnected providers, none of whom take accountability. This creates endless loops where you are transferred from one department to another without ever resolving the issue. They impose hidden fees, double‑charge transactions, and batch sales in ways that make it nearly impossible to track actual deductions. Their practices are deceptive, and they fail to notify or assist merchants with chargebacks, leaving you financially exposed. This is, by far, the worst merchant services company I have encountered. They make canceling your account nearly impossible, and customer service is effectively nonexistent. On the rare occasion you reach someone, they may be untrained, not fluent in English, hang up on you, or direct you to another number that leads nowhere. In my experience, and consistent with widespread public reporting, this company operates in a manner that feels predatory and scam‑like. I strongly advise merchants to avoid Leaders Merchant Services.