Defective Layla mattress
I ordered a Layla Queen foam mattress online since I couldn't test it out in any stores and Layla has a 120 days trial/return policy. Online ordering was easy and mattress came rolled up in a box within a few days. Setup was easy if you have someone to help carry the box and unroll it on a box spring. The mattress had a strong odor and lingered for a couple of weeks, but the mattress expanded quickly. My first night was OK, but the mattress started sagging on the edge of the side I was sleeping on, so I was sliding off the bed. After a couple of days, the mattress continued to sag and I woke up with neck and upper back pain that I never had with my old mattress. Layla customer support was easy to reach and friendly when I reported my issue, but my followup with another agent was such a hassle when she gave me crazy instructions to start measuring the saggy side with weights and yarn since the photos I sent them could not show any visible sagging. Luckily, I was still within my trial period so I quickly decided it was easier to return the mattress instead of having to prove they sent me a defective mattress! The return process could be smooth and simple, but they made me call local charities to try to donate my mattress, which of course is an issue when I know charities near me do not accept used mattresses! After my time and effort was wasted, Layla support finally schedules a free pickup using LoadUp! I am now waiting anxiously for my full refund!
By BH