The Layla team is responsive to…
The Layla team is responsive to inquiries. My only complaint is that in order to get a refund one is required to donate the product to a charity, which could prove challenging as some charities don't accept pillows for hygiene reasons/laws. While admirable, it seems like a burden given the timeline they require by which to get this done. The pillow I ordered ended up being too firm for me despite removing filling 3 times. Just didn't work for me. Otherwise the pillow was well made.
By Kathryn M.