LawnGuruReviews of lawnguru.co

First, they sent someone out to mow the lawn incomplete (They only mowed what they wanted). Then they sent someone out to mow and they shattered my front storm door. Then they told me that they can’t help me and that I need to get with the contractor to get it resolved. Then there was crickets. Don’t bother with Lawn Guru

Awful service. Charged me for a mowing service that their contractor never provided (sent photos from a different property as proof). Awful customer service. There is no phone number to contact, the chatbot is useless and the “request” function takes forever and the answers you get are idiotic and repetitive. Worst company I have ever had the misfortune of giving my credit card info to. Buyers beware!

Absolute terrible company. Waited weeks for them to ‘match a professional’ with my service. Never happened. Apparently there are 4 neighbors who also use LawnGuru which has to be cheap marketing ploy …. Waste of time - no other way to say it. Don’t get me started on customer service or rather their lack there of.

Horrible company. I booked service and was promised to have someone on the property within 24 hours. First day goes by no communication at all. When I called their number I got answered by someone who claimed to be working on another property but I could hear the background he was clearly at home. I was promised that it would be done the next day in the morning. Next day goes by and it’s crickets again. All you get are automated messages trying to give you an excuse as to why they can’t come. First time was weather (it didn’t rain here). Second time it was “mechanical issues”. What a joke. Save yourself the headache and find another company to service your yard!

The first guy they sent did a terrible job. He left big patches of grass unmowed in the lawn and didn't trim. The second guy didn't trim, he said he forgot the fuel for his trimmer. The second guy "got injured" and lawn guru didn't send anyone else with no notification. The third guy didn't show at all. You cannot call, only chat or email. They call the providers pros. They are just random people that have no idea what they are doing. Worst company ever. I wish I could give them zero stars. Do not use lawn guru!!!!!

I only gave a 2 because they showed up twice. After that passed along to 3 different providers and all no shows. The first who was supposed to be weekly finally sent a message after 3 days late. The 2 one sent a message he was on the way at 7:30am. Never showed and this was after being 1 day late. I complained and got a 3rd guy who never showed. Not reliable. Over a week and no shows.

Lawn guru is the most pitiful lawn service app you can ever use in your life when I first got them. It was OK but they never had good people to cut the grass. They always did half jobs now I’ve been with them for six months and every time I get a provider, they literally never cut my grass. I get a new provider they don’t show up. I got a new provider. They don’t show up and nobody can do nothing about it. Stay far away from this company.

Broke off a piece of my fence and unwilling to do anything about it because it's been more than 72 hours after the service. The job has been tossed off to 3 different people in the last 2 months and their unprofessionalism gets progressively worse with every change. I have canceled and advise against using them.