Outstanding Service…
Pilli was a great help and very knowledgeable! Thank you Pilli!
By Kindling Texas K.
Response from Lavu· Oct 7, 2025
Glad you had a great experience with our staff - thanks for the review!
Friday, November 6, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
588 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Restaurant Solutions Built By Restaurant People.Lavu is a suite of easy-to-use restaurant management solutions to streamline your operations, empower your staff, and provide better customer experiences.Lavu's solutions include our unique and customer-friendly POS Systems, Cash Discount Program integrations, Self-Ordering Kiosks, Online Ordering, Payment Processing, Invoice Management, and more!We know what works in restaurants—because we’ve been in your shoes. We are restaurant people who understand the unique challenges that face new and growing restaurants, so we created solutions to solve them.Learn MorePOS SystemSelf Ordering KioskPayment ProcessingCash Discount ProgramOnline Ordering (MenuDrive)Invoice Management (Sourcery)Book a DemoLavu’s restaurant Point-of-Sale started with a meal and a mission. While dining out one night, our founders saw how stressed out their servers were, and how worried the restaurant management seemed about their business.Then and there, they decided to help – not just that restaurant, but every restaurant that has ever wanted to save time and money and see profits grow. Lavu was developed with the restaurant owner in mind every step of the way. Our mission is simple: we empower restaurateurs to do more of what they love, with solutions that work.You bring the passion and the vision. We’ll bring the best-in-class technology and all the management tools you need. (And we’ll bring our share of passion and vision too!)That first meal was in 2010. We started with a simple iOS app, but like the restaurants we support, we’ve grown. Today Lavu powers restaurants around the globe, with a comprehensive suite of tools including front-of-house, back-of-house, inventory, labor, and so much more.
Lavu (lavu.com) has 588 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
588 approved reviews, newest moderated first
Pilli was a great help and very knowledgeable! Thank you Pilli!
By Kindling Texas K.
Response from Lavu· Oct 7, 2025
Glad you had a great experience with our staff - thanks for the review!
Very satisfying with customer support 😊
By Joel
Response from Lavu· Oct 7, 2025
We agree - our support staff is amazing! Thanks for the feedback, Joel. We appreciate you!
Quick response
By Ryan
Response from Lavu· Oct 7, 2025
Thank you for the feedback - we appreciate your business!
Very easy to work with and efficient.
By Anthony S.
Response from Lavu· Oct 7, 2025
Thank you for the feedback, Anthony! We appreciate your partnership.
Good ,Billy
By XAYAVONG/BOUNMY
Response from Lavu· Oct 7, 2025
We are happy to hear you had a positive experience with our support agent - thank you for your business!
I didn’t know much but he was patient and understanding of what I needed and if he didn’t know the answer he would get someone on the phone for me.
By Crab Shack K.
Response from Lavu· Sep 24, 2025
Thank you for your review! We are glad you have returned to Lavu and are excited to continue partnering with you.
I had Toast, I moved to Lavu because of the price. You get what you pay for. I asked for references. They gave me 2, and both restaurants said they were switching FROM Lavu. I already had the hardware, so I gave them a shot. It has been less than a week, and I am getting rid of this POS (play on words). Horrible support, I have had the system down twice and as I write this I have a bar with 200 people leaving because the installation ruined my internet feed. They say they have great reviews? Please read this one.
By Ross P.
I've NEVER had a worse experience with a company. They 100% tell you one thing to sell their product and then do not deliver. Go Live date, no go live team there to support us. Said they had cloud to save transaction to process payment when you're back online. False. Free equipment replacement. False. Somehow no mention of these topics in the contract. They lost all of our gift card AND our loyalty information. We have lost thousands of dollars moving to them. We have lost customers moving to them. Do they care, not even a little.
By Keri
Response from Lavu· Sep 23, 2025
We’re disappointed to see this review given the efforts our team has been making to reach you; we’ve been attempting to contact you daily. In good faith, we’ve sent you a full list of equipment eligible for free replacement and, as a courtesy, have provided additional replacement parts outside of that list at no cost. Those offers remain available, but we do need your participation to complete the process. We’re committed to resolving issues quickly and fairly for all of our clients, and we remain ready to assist you as soon as you are able to respond to our outreach.