Lauren Kenzie, LLCReviews of laurenkenzie.com

Unfortunately, the earrings I bought with matching necklace arrived with broken clasp. I issued return and I will take it to USPS Monday 2/2.

My necklace originally had broke off, so I went back to the store to create a shipping to get it fixed. I wait and hear back about a week or two just for them to send it back still broken.

My ring broke the day after I got it. Customers service is terrible. Haven’t been able to get anyone to get back with me. I even paid to get it replaced and nothing. For now on I will stick to my go to jewelry companies that I know are great. My first experience has not been a good one.

I have not gotten back my necklace that I sent in for repairs and I am worried that I won’t get it back..

I placed an order October 4 but have not received any communication about shipment of the necklace. The support team will not respond to my emails.

I sent back a necklace in May and have not heard anything or received an item.

I purchased a necklace with a charm in November. It fell off in early June and the charm had turned. I was told that it was plated and that’s why the charm turned and that I should’ve been told that when I purchased it, but I was not. I paid $20 to have my necklace re-attached and within hours, it fell off again.

I’ve had two necklaces and they’ve both broke within weeks of having them.