Last Bottle WinesReviews of lastbottlewines.com

The concept and wines are great. I had an initial issue with 2 day shipping, but they immediately fixed it. The only nitpick I have is that there’s a ton of messages from them. Part of this is a huge promotion going on this week, but IMO, still waaay too much.

I have spent $thousands from last bottle in 10+ years with mostly good experiences. A few times I bought quite mediocre wines that I did not enjoy after reading their incredible hype. Most delivery problems have been due to their reliance on FedEx, which is no longer trustworthy despite having been the gold standard years ago. My most recent disappointment, causing me to stop in the middle of ordering three times this week, is the notable increase in purchase for free shipping. For years I knew that free shipping required purchase of somewhere around $120. Today, about to order a $75 Brunello, I found three bottles required for free shipping. I just aborted the order.

I tried to amend a review I wrote about poor service. I received a call from the owner and he strongly apologised and said they were working on fixing the shipping issues. He sent me a very nice bottle of wine as a consolation and an apology while expecting nothing more from me. I felt, at least, they now recognise there is an issue and hopefully will rectify it. I appreciate the personal attention after receiving and unflattering review and will likely give them a second chance.

I posted an unfavourable review about Last Bottle last month. Since then, all the problems with undelivered product have been corrected, and a Last Bottle executive apologized by phone and also offered me a gift. So I will be purchasing from this company again.

Revision: I was finally updated that there was indeed an order and movement towards fulfillment. Not sure if it's coincidental that it happened once I disputed the charges and posted a review. But I'm willing to give the benefit of the doubt. I want the wine so my only hope is that it hasn't been sitting in an non-air conditioned warehouse (paid for the chill pack). I placed an order over two weeks ago, paid, and have never heard back. I've called and emailed with zero response. I'm turning both orders over to chase for a fraud investigation. The whole thing is a scam.

I have placed multiple orders over the past few years with Last Bottle Wines and have never had any issues. They do not immediately ship, especially if it's a marathon sale. They also provide an option to pay for a cool pack to be added to your wine for shipping which is a nice touch that other companies do not do. Some of their pricing is amazing, while others are normal/average. I appreciate that I can find wines through them that I may not have access to locally.

Patience please... I ordered over $1,000 of wine in August 2024. My CC was charged immediately. Three and a half months later the wine was delivered. To be fair, they stated that delivery could take 6 weeks, so they were only off by 125%. But I do like and frequently still purchase from the site.