Last Bottle WinesReviews of lastbottlewines.com

Response from Last Bottle Wines· Dec 19, 2025

Hi — I’m very sorry for the repeated mistakes with your order and the frustration it caused. Receiving the wrong wine twice and not getting timely responses is unacceptable, and we understand how disappointing this has been. We truly appreciate your feedback and are taking steps to improve both our order accuracy and communication. Your experience highlights where we need to do better, and we sincerely apologize that we fell short this time. Thank you for sharing your concerns, and we regret that we lost your trust.

Response from Last Bottle Wines· Dec 19, 2025

Hi — I’m very sorry for the frustration and disappointment you experienced. The holiday season created longer-than-usual delays, but the lack of clear updates and meaningful communication you described is not the level of service we strive to provide. We understand why you pursued a refund through your credit card after multiple unanswered follow-ups, and we regret that we weren’t able to resolve this for you in a timely manner. Your feedback is important, and we’re actively working to improve both our communication and holiday fulfillment processes to prevent this from happening in the future. We appreciate you sharing your experience, and we sincerely apologize that we lost your trust.

Response from Last Bottle Wines· Nov 26, 2025

Hi Mehrdad, Thank you for taking the time to share this feedback, and I’m truly sorry for the frustration you’ve experienced. I want to address your concerns directly. First, we did track down your recent messages — they unfortunately landed in our spam folder, which is why you didn’t receive a timely reply. That’s on us, and we’re adjusting filters to prevent this from happening again. Regarding shipping delays: you’re absolutely right to expect better. We’re currently in the middle of a full warehouse remodel, including expanding our team and implementing new, upgraded warehouse technology. This overhaul is already underway, with the new system scheduled to roll out early next year. These improvements are specifically designed to speed up fulfillment, improve accuracy, and prevent the kinds of delays you’ve experienced. In the meantime, our customer service manager has reached out directly to help resolve your open orders and make this right. We appreciate your patience and your long-time support — and we’re committed to earning back your trust. If there’s anything more you need in the meantime, don’t hesitate to let us know. Warmly, Kaitlyn & the Last Bottle Team

Response from Last Bottle Wines· Oct 11, 2025

Hi Brian, Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience. What you described isn’t the level of service we aim to provide, and we understand how frustrating delays and unclear communication can be. We’re actively working to improve our fulfillment timelines and customer service processes so that orders arrive faster and updates are more accurate. Your feedback helps us identify where we still have work to do, and we’re committed to making meaningful improvements. — The Last Bottle Team

Response from Last Bottle Wines· Jun 19, 2025

Hi Stefan, Thank you for reaching out about this. We are indeed experiencing shipping delays, but the good news is that it is from a new warehouse organization effort. We've just installed new racking and will have conveyors put in soon, all with the intention of speeding up our shipping timelines. You are absolutely right that we are moving too slowly! I did speak with our customer-service team, who were able to credit your account. Please let me know if there is anything else I can do to set this right.

Response from Last Bottle Wines· May 27, 2025

Hey EBR-- Thanks for writing in. I'm working with my service team now to identify your original support ticket; would you help me with either a name or email address? I'd like to get you sorted out with an account credit, in addition to escalating this issue with our operators and shipping partners. Any help you can provide would be appreciated!

Response from Last Bottle Wines· May 14, 2025

Hi Bill— Thank you for reaching out about this. I took a look at your emails and reached out to our warehouse to learn more about the delay. It seems like your shipment was inadvertently delayed due to some racking being installed in our main warehouse. Please accept our sincere apologies! The team will be applying a $25 credit to your account today, and will reach out to find out if you'd like to move forward with the full refund. Again, we are so sorry for the delay in service and for letting you down. We hope you'll give us another shot in the future. Sincerely, Kaitlyn & the Last Bottle Team

Response from Last Bottle Wines· Dec 24, 2024

Hi Paul. Thanks for reaching out about this so we can do better going forward. The customer service team is working to improve how quickly we get back to emails, and I will bring your promo code concern to our tech-team.