LaresarReviews of laresar.us

Der schlechteste Kundenservice! Ich habe den Saugroboter Laresar L6 Pro gekauft. Nach kurzer Zeit war die Batterie defekt. Ich habe Laresar per E-Mail kontaktiert. Zunächst haben sie versprochen, einen neuen Akku zu senden. Doch nach mehreren E-Mails über mehr als zwei Monate haben sie nichts geschickt und nicht mehr auf meine Nachrichten geantwortet.

THEY STOPPED MAKING MY BATTERY FOR ELITE 1 VACUUM, MY MACHINE IS STILL LIKE NEW. NO NEED TO REPLACE VACUUM, JUST NEED NEW BATTERY. TRIED CONTACTING FOR HELP, NO EMAIL RESPONSE, NO PHONE NUMBER ! INSTEAD of RESPONDING. THEY JUST IGNORE YOU LIKE GARBAGE. VERY SMART, SO THEY THINK !!! THEY STOP MAKING BATTERIES FOR YOUR MACHINE, SO YOU HAVE NO CHOICE BUT TO BUY ANOTHER MACHINE FROM THEM. THEY WERE WRONG, I BOUGHT ANOTHER MACHINE, BUT DEFINITELY NOT FROM THEM.

J'ai acheté un aspirateur robot laresar chez Amazon. L'appareil est tombé en panne.. Amazon ne fait rien forcément, et laresar a quitté Amazon.. J'ai donc à plusieurs reprises contacter la marque via leur site.. Sans aucune réponse.. Je déconseille d'acheter chez eux.. Ils ne sont pas sérieux..

Ordine su manomano ( M2501504183776)per un robot Laresar L10 che arriva senza istruzioni in italiano. Essendo un prodotto complesso non rischio e chiedo le istruzioni in italiano, ma la risposta è negativa. opto allora per la restituzione, e qui cominciano i problemi, l'azienda dice che è "Manomano" che deve attivarsi e loro dicono che è l'azienda che deve inviarmi l'etichetta di reso. Ovviamente domande e risposte hanno come tempo d'attesa 48 ore, credo quindi che la stiano tirando alle lunghe per far scadere i termini della riconsegna. Sinceramente mi dispiace per Manomano che fin qui si era dimostrata affidabile, ma da Laresar non comprerò mai più nulla.

Bought this unit through Amazon, but it's past the 90 days, so reached out to the vendor. This is about their customer support that I received. I reached out on Nov 15 with an issue I had with my L6Pro which is under warranty. On Nov 26th, they finally told me they would send me a new base unit. It is now February 2025 and I have nothing just a very expensive paper weight. At the beginning it is 1 question a day for trouble shooting and sending videos and then finally promising to replace the unit under warranty and making excuses why it hasn't been delivered yet. Finally they have just stopped even replying to my requests/inquiries. Do not buy anything from this company. Has anybody experienced this, any luck getting your money back?

I’m afraid it’s the same story. Battery for l6 nex appears to be dying as vacuum dies half way round the room (even though it indicates 40% less). Customer service not responded to any emails (3 now sent) and cannot find a replacement battery anywhere on web (out of stock on Amazon site) When it was working, it would repeatedly not dock correctly and would need to be placed manually.

Comprato a Gennaio 2024 aspirapolvere laresar elitè 7 e con aspirapolvere ancora in garanzia ho chiesto supporto al loro helpdesk tramite email (come da libretto istruzioni) per denunciare il problema. Dopo una prima risposta che ha chiesto invio del video con l'anomalia non si sono fatti più sentire. Fatte decine e decine di email di sollecito senza nessuna risposta..... Fatto anche ricerca su web del pezzo di ricambio ma non più disponibile. Visto la mancanza di supporto e anche il mancato reperimento dei materiali sconsiglio l'acquisto dei prodotti di questa marca.

Do not buy an anything from Laresar! The machine was great until it was about 4 months old and then the motor broke. Customer service is awful, no phone number, got a couple of replies from the email address promising to send a new part and now months later no reply and no new part. Total rip off. Don’t do it. Waste of money and you won’t get a refund.