Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
130 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Home of The Beautiful Floor Guarantee.Monday: 9 A.M. – 6 P.M.Tuesday: 9 A.M. – 7 P.M.Wednesday: 9 A.M. – 6 P.M.Thursday: 9 A.M. – 7 P.M.Friday: 9 A.M. – 6 P.M.Saturday: 10 A.M. – 5 P.M.Sunday: CLOSED
L & M Carpet One Floor & Home (landmcarpetonemechanicsville.com) has 130 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 3 reviews with 1 star · Clear filters
It has been 3 months since our initial agreement with L&M to install hardwood in our hallway. The job is still incomplete and the workmanship on what was done is awful.
By Andrew G.
Response from L & M Carpet One Floor & Home· Apr 10, 2018
Hello, Andrew. This is concerning for us to hear. Would you mind giving us a call at 804-730-3016 so that we can discuss this situation? We look forward to speaking with you and looking into this further. Thank you.
After getting the quote and paying for more than half the amount, three weeks passed and they never got back with me to set up a date to do the work. I got a refund and found someone else to do the work for 1/4th the cost.
By Pete C.
Response from L & M Carpet One Floor & Home· May 15, 2017
Hi Pete, we appreciate your feedback. We're sorry that we were not the best fit for your flooring project this time. Our priority is to ensure our customers' satisfaction, especially in cases like yours where the installation was done by another company, and we were working on a repair project. We needed some time to schedule the project and make sure we were using our best professionals to complete the job. If you have any additional questions or concerns you'd like to discuss further, please give us a call at 804-730-3016.
During the sales process of the job everything seemed to be going according to plan. The associates were willing to help and answer any questions I had in the beginning of the process. However, soon after the job had begun, I started to have several issues and the associates made notes to tell the manager. I have yet to hear back or talk to the manager and that was about a week ago. One problem that I have seen since they began working on my bathroom dealt with them taking out the old materials of the bathroom. Demolition of the old bathroom took 8 days, while I was told it would only be one day. The crew was only working 1-2 hours a day. While they were tearing out the old bathroom they cut an electrical wire and knocked plaster off of three walls of rooms that back up to bathroom walls. After the demolition process, the problems still continued. On day nine, they finally began to lay down the tile for the flooring of the bathroom. They have put all of the flooring in the bathroom and shower, but the color differentiation in the tile is very drastic.What should be white colored tiles dispersed throughout the flooring turned out to be white colored tile on one half of the bathroom and solid gray tile on the other half. We are now on day 13 of this process, which again should have only been 3-4 days total, and we are still waiting for the floor to be corrected and for the walls to be started and completed. I am still trying to reach out to the manager of the company to try and discuss my concerns about my bathroom, but I have yet to hear any response from the company.
By Jessica: disappointed C.
Response from L & M Carpet One Floor & Home· Nov 8, 2016
Hi Jessica, Thanks for taking the time to write a review about your recent experience with L&M Carpet One. Our priority is customer satisfaction and we use customer feedback to continue improving our service. We apologize for the inconveniences you experienced with our team. As with any construction and home renovation project, challenges and problems that we don’t expect are often encountered. Although we work very hard and as quickly as possible to address them, sometimes making sure these situations are resolved properly might take longer than expected. Our manager is fully aware of your situation and is currently working to find a solution. Please feel free to contact our store anytime at 804. 417.6395 to discuss your concerns.
