Landmark Moving and storageReviews of landmarkmovingandstorage.com

We cancelled within 3 days as per their policy and Florida state law. They won’t refund our deposit. They are a broker, buyer beware!

Absolutely horrendous company. They are criminals.

Never would I recommend this company for your long distance move. Scammers... contracted for a move in Sept of 2021 for a move from PA to FLA. They talk a good game. Paid my $900.00 deposit and was all set. Had to cancel the move, so I followed their cancellation protocol in order to get my deposit back. Called, no answer..wrote emails..no response. 6 mos. later still trying to get my deposit back... Warning !! if you plan to use this company for your move, you are giving them a NON-Refundable deposit , even if you cancel in the contract guidelines.

Landmark offered me a move for $4,800 (based on extensive pictures of my home), so I went with them. When the moving truck arrived, they proceeded to upcharge me for a total of $8,000! When I called their office, nobody would pick up, until about two hours later. A woman named Paula was who I spoke with. They were willing to bring the price down to $7,000, but after two hours of a painful situation and having a terrible feeling of being scammed, I had to listen to my conscience and send them away. You can't trust your belongings with people like that. I am out $1,128.99 on my deposit, even though they said they would refund me once I canceled -- they lied and never did. I'm trying to locate their office, but it's just a virtual address (I wish I had done research beforehand.) This is the first time in my life that I have been scammed. Do not use "Landmark Moving & Storage" to avoid the painful situation that I am now going through.

Lies. Deceit. Run don’t walk from this company. Don’t believe a word they say. Here’s a condensed version of what happened to us: Price almost doubled with major items not being moved and of the items moved over a half dozen missing and half dozen broken. We are out a few thousand and no resolution in sight.

UPDATE! It is NOVEMBER 20th and I still don’t have my refund! They are now holding my money because I wrote reviews on my experience with this company. The reviews and a call from the local authorities is what got me any traction for MONTHS. They bank on people not knowing the laws or their rights. THEY ARE ILLEGALLY HOLDING MY MONEY TRYING TO SAVE FACE OF THIS COMPANY. AS I STATED I WON’T STOP UNTIL I GET WHAT IS OWED TO ME! NOT EVERYONE IS GOING TO LET YOU GET AWAY WITH FRAUDULENT PRACTICES!! PEOPLE WORK TOO HARD FOR THEIR TO BE SCREWED OVER BY A COMPANY WITH BAD BUSINESS PRACTICES!! This company is FRAUDULENT!! They called themselves “veteran owned” and they should ashamed of their business practices!!! Their salesman Jerrid sells this company TOO WELL. I hired them to do a cross country move in August, WAS CANCELED THE DAY OF MY MOVE, and treated rudely, because their movers didn’t want to work with the HOA restrictions of my building. Instead of trying to work with me, they just offered a REFUND, I accepted. After many ignored calls, emails, and texts, I still don’t have a refund. EXCUSE after EXCUSE is given. I just want the refund of my deposit for a SERVICE YOU DID NOT RENDER WHICH IS ILLEGAL!!

I was quoted one price and then charged three times more didn’t get my stuff moved they won’t answe the phones or email me they came with a small truck not a semi which wasn’t any bigger then a studio apartment not a four bedroom house plus the guys drank beer all day now they have have my stuff and still have stuff out side with that said want to charge me another 11 thousand dollars for a 25 ft which isn’t big and I am broke don’t use this company

Let the truth be told...DON'T DO BUSINESS WITH THIS COMPANY. Received a phone call on 8/15 saying your truck will be arriving from 2-7pm on 8/16. The next day, 8/16, no phone call no truck. Wasn't until 8/17 did I receive a phone call saying the truck had engine problems. So you think it would be easy to get my initial cash deposit back of $1184.22 paid on 8/5, right? Nope!!! Still waiting. I've called and emailed as you would expect no resolution. They asked for my new address on multiple occasions but still no check. Oh it has to be a check because supposedly their system won't allow an EFT even though I as a customer can pay online. Bunch of ding dongs. Used some dumb moving company named Brooklyn-something so then when you call back the line is busy. Or if you call back to your rep...nothing or their general # nothing productive if you get a hold of someone or their voicemail is full or a manager was out of the office. And this is military-friendly...they should be a washout or close up shop. Don't do business with them. If there were a no star option they would have earned it.