Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
567 reviews
LahomeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lahome rugs are machine washable and crafted with our signature Cloud-Soft™ comfort, bringing warmth and coziness to your home. Every rug comes with a built-in non-slip rug pad—no need for extras—making them safe and convenient for families with kids and pets. Designed to be stain-resistant, foldable, and durable, our rugs combine everyday practicality with timeless style. At Lahome, we’re dedicated to blending aesthetic design with comfort, creating rugs that make your home feel as beautiful as it is welcoming. With free shipping and 30-day hassle-free returns, it’s easy to find the perfect piece for your home. Explore our collection today and bring warmth, beauty, and comfort into every corner of your space.
Lahome (lahomedecor.com) has 567 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
567 approved reviews, newest moderated first
I love LaHome rugs for their interesting patterns. My rugs are soft underfoot and add great interest to the rooms. I use the wand tool to vacuum so it takes a little more time but that’s because I have 5 cats. One of the rugs arrived without the other, customer service was prompt to respond to my email and assured me the rug would arrive, and it did.
By Camille
I did not get the larger of the two rugs I ordered and so now am out about $150. There is no one to speak with and the BOT tells me to contact the shipper.
By Michele R.
Response from Lahome· Apr 28, 2026
Dear Michele Ryan, We're sorry for the confusion. All items in your order show as delivered. We've also emailed you—please check your inbox and spam folder. If you still need help, DM us your order number and we'll look into this further. 💛
I ordered a runner for my kitchen. It took a while for it to ship so I contacted the company. They responded almost immediately and updated the shipping information and it shipped shortly after. The customer service was actually great.And, I LOVE the rug!!
By Barry S.
The rug arrived much more quickly than I expected and it was love at first sight! My living room was blue, light blue, grey blue, and dark blue. Seriously. It's also very small as is my entire 1908 home. As soon as I saw this rug only l online, I knew it was perfect, especially as I could choose the size best for the room. The previous rug was shades of blue and larger which, in retrospect, added to the closed-in feeling of the room. And now I have color! It's exactly as shown online. I've added pillows that match 2 of the rug colors. I honestly could not be more pleased.
By Dog_mom
I bought a beautiful round rug that compliments my room. It’s soft cozy and well made. This company has been great to work with!
By Rachelle M.
Great customer service and styling. My rug was shown as delivered, but I never received it. The customer support staff agreed to resend it to me, with no charge. Hard to find a company today that has this level of customer service. Highly recommend.
By Karl S.
Took longer than expected to receive my order but I do love my new rugs.
By baelliott
I appreciate the customer service I received. The rug did not match as well as I hoped, but it is a nice product.
By Leah J.
