LaherbReviews of laherb.com

Laherb has no customer service what so ever and no other means of contacting them. They are the worst company i have ever dealt with. I strongly recommend against purchasing any products from laherb.com.

I bought a pound of Chrysanthemum flowers and it was just horrible they were grey and brown and were moldy and stuck together they were also hard as a rock and sticky. I reached out to them and no replies. Can't sell any products that include Chrysanthemum so production has stopped for now until I get a good source of the flowers. Im really pissed off. Either replace it with a good product of Chrysanthemum flowers or refund me my money!!

I would give this scam business a zero star if I could. I ordered Black mulberries back in May of 2025 . I emailed the a month after to check the status and they responded indicating that the order is being processed . I actually forgot about the order until yesterday July 17th 2026!!! I logged in to their website and the order showed "unfulflled". They don't have a phone number and rarely do they respond to emails. I called my cc company and disputed the charge. I will be reporting to the California attorney generals office for further invesitigation.

Very poor customer service. They don’t even respond to their emails regarding product issues. Wish I had known about their reviews before I started ordering from them but that’s my fault for not checking them. Needless to say I doubt they’ll ever respond or bother replacing the products I bought. I’m very disappointed in them. I wouldn’t recommend buying anything from them until they learn customer service is the key to success. I ordered Whole Olive Leaf and received cut & sifted leaves. My business relies on whole herbs. An expensive lesson nonetheless!

LOUSY COMPANY!! AVOID!!! Product arrived broken. I reached out to customer service immediately and it's been 6 days without a reply. I'm now contacting my bank traverse the charge.

The item I needed was difficult to find online but L.A.Herb had it, and for a good price so I ordered it. Only after doing so did I look up reviews and saw both good and very bad ones, but… I have to say my experience was very good. Their website says it can take up to 7 days for an order to leave their shop, and it took that long in my case, even though the shipping label was created 3 or 4 days before it went out… but the item got here very quickly after that, was what I ordered and was high quality and in perfect condition.

La herb scammed me and I emailed them multiple times. My order supposed to have arrived on the 6th of May.

I ordered quite a bit from this company and then read the bad reviews. After reading them, I was really nervous that my almost $200 was gone and contacted them right away stating that I believed they were a scam company and I was ready to cancel and file a complaint. They were quick to respond to my concerns and I did receive all of my items in a timely manner, even though some were out of stock and were shipped separately. The items were all of good quality with no complaints. I recently placed another larger order and am hoping for a great experience the second time around as well. I will review that purchase once I receive it.