Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
117 reviews
Lady MSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lady M Confections prides itself on creating the freshest and finest cakes and confectionery delights.Lady M® cakes are hand-made following recipes that have been refined over the years to provide the highest quality in taste and appearance. All products are prepared fresh without the use of food additives or preservatives. The special care and attention in creating Lady M® cakes has led to a loyal following. Lady M® cakes are served at New York City's top restaurants and at the homes of an ever-growing private clientele.We hope that you will have the opportunity to experience Lady M® cakes and that they will bring joy to your table.
Lady M (ladym.com) has 117 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 18 reviews with 1 star · Clear filters
5 dats later amd havent received a tracking number, sent emails, tried calling. Nothing. I paid $145 for my cake and i didnt receive it per rge confirmation email. I will never purchase from lady M again. Be warned
By Riaan Van Der M.
Don’t offer express delivery if you can’t deliver on time
By Ye W.
Very disappointing experience. The cake tasted noticeably different from the ones I've purchased in-store. I also emailed customer service about an issue with my order but never received a response. Poor quality and customer service for such a premium price.
By Claire
Delivery did not arrive at the date
By Xiaolei P.
Poor customer service, horrible delivery, and arrived damaged and warm. Not great presentation
By Alex
Our order did not arrive in the time it said it would so we were not able to use it for our celebration.
By Natalie G.
Late for cake delivery with no dry ice left. No calls nor online resounding at all. Bad customer service, I email the, requesting the cake the customer Nina said only refund 25 dollars and refuse to refund me the cake, but requesting photos after show the swelling watery cake photo they had no response.
By Xie X.
Very disappointed
By Lin
