KX TicketsReviews of kxtickets.com

Terrible customer service. Complained about my tickets and venue and nothing was resolved and a very unsatisfied customer. Would not recommend and would buy tickets elsewhere which I shall be doing in the future

Trying to contact the company about tickets for a show tomorrow. Social media is not manned and email replies take up to 3 days. Not helpful when you need to contact regarding a show the next day and they leave sending the tickets out until the day before the performance. I am doubtful I will get a response in time and this is causing concern and inconvenience, not what you want when you want to be looking forward to the show.

Amazing, I booked the date by mistake and started to panic I wouldn't be able to swap the dates. Dropped them an email and within an hour! They swapped the dates for you no extra charge and resent everything out to me with the new dates. Superb customer service!

We wanted to exchange our tickets to a new date for a show we booked. I emailed to see if this was possible and within 20 minutes it was sorted and we had new tickets emailed to us. Great customer service especially via email which stated takes 3-5 working days for a response.

The staff completely ignored me for nearly 2 weeks regarding how badly I’d been treated at the starlight express theatre. Then the “manager” Nina replied telling me they won’t be replying to me. Weird behaviour from a grown adult. They seem happy to bully autistic, disabled customers and keep my money. Horrible

I booked tickets, on-line for Witness for the Prosecution and later realised that I had misunderstood the seating plan for this unusual show. As required, I emailed KX Tickets, and within 48hours they corrected my booking and issued new tickets and without an admin charge. I was really impressed with KXT's understanding, efficiency and no fuss customer service.

I have come back to update & improve the rating from 1 star in my review as George at KX emailed me next day and was extremely helpful in sorting my problem .There is still no contact phone number which is very frustrating but my query was handled much faster than expected. This is sbout aftercare & lost property at the theatre London county hall. It has been impossible to find a valid phone number as the one on google is invalid. I desperately need to make contact with someone in the theatre staff regarding a lost item . I did speak to ETC events receptionist at county hall who advised they couldn’t help had to speak to agent. Am so fed up not getting anywhere with my search. When did speaking to a human being become so difficult.😞

The Hitchhikers Guide to the galaxy experience was cancelled on the day with just a couple of hours notice. KX Tickets sent an email to let me know (that contained completely incorrect information by the way), but I had already travelled hours. So lots of angry and very disappointed people at the reception desk. Do not expect this company to do the right thing they will stick to terms and conditions that favour them, so forget about the wasted day and all the costs incurred, that will be on you, simply expect an offer of a refund or a new ticket for another day. Customer service not a consideration for this outfit, and of course you really can’t do anything about it other than call them out on review sites and hope people don’t use them. A company should be judged on how they behave when things go wrong, and trust me KX Tickets get zero stars.